Why is it important to watch how much you speak?

What does a laugh from a party with no reason for it demonstrate?

What should be done if negotiations involve several issues, some more difficult than the others?

Why is a sense of humor important in what should be a serious task?

How much of the other party's perception of you comes from nonverbal cues?

Why is it important to map out a strategy for getting what you want out of negotiations?

An important issue to consider in negotiations is the possibility of the perception that trust has been broken.

The best way to repair trust is ______.

Lewicki and Bunker (1996) identify 3 stages of trust based on ______, ______, and ______.

According to the text, ______ is the willingness to act on the words, actions, and decisions of another party.

Relationships are judged on standards considered ______ exchange.