MCQs > Finance & Management > Accounts Receivable MCQs > Basic Accounts Receivable MCQs

Basic Accounts Receivable MCQ

1. Which of the following statements regarding the calculation of 'day's sales' in receivables is incorrect?

Answer

Correct Answer: The number of 'day's sales' in Accounts Receivable is always 365.

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2. Factoring Receivables is a __________.

Answer

Correct Answer: continuous, ongoing purchase of Receivables

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3.

What is the best first step to take with delinquent payers?

Answer

Correct Answer: Mail a copy of their statement along with copies of the open invoices

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4.

Merchandise returned by a customer for a credit on account or a cash refund is called __________

Answer

Correct Answer: Sales Return

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5.

Credit given to a customer for part of the sales price of the merchandise not returned is called ______

Answer

Correct Answer: sales allowance

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6.

An increase in the firm's receivable turnover ratio means that _____

Answer

Correct Answer: it is collecting credit sales more quickly than before

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7.

The Accounts Receivable department uses a_________

Answer

Correct Answer: sales ledger

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8.

The receipt of cash from a customer to clear his accounts would be recorded as___________.

Answer

Correct Answer: debit to cash: credit to account receivable

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9.

Bad Debts are shown in_________

Answer

Correct Answer: the Profit & Loss A/c & the Balance Sheet

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10.

Which of the following would the AR department book an adjustment for at year end?

Answer

Correct Answer: True up allowance for doubtful accounts

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11.

A customer has ten open invoices of various amounts, and sends a check which does not indicate which invoices are being paid.� The best thing to do is:

Answer

Correct Answer: call the customer and ask them what invoices they are paying and/or how do they want the check applied

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12.

Which of the following will not improve the current ratio?

Answer

Correct Answer: Obtaining a short term loan to finance additional fixed assets

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13.

What is meant by "Deferred Revenue"?

Answer

Correct Answer: Revenue which the company is counting as a liability until it is earned. It is also referred to as Unearned Revenue.

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14.

Under which concept do goods sold to a sole proprietorship firm fall?

Answer

Correct Answer: Business Entity Concept

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15.

Companies that do not carry enough inventory will incur _______

Answer

Correct Answer: lost sales

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16.

Which of the following statements is correct?

Answer

Correct Answer: The lower the total debt-to-equity ratio, the lower the financial risk for a firm

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17.

Increasing the credit period from 30 to 60 days in response to a similar action taken by all the competitors of a firm will result in:

Answer

Correct Answer: an increase in the average collection period.

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18.

What is meant by Accounts Receivable?

Answer

Correct Answer: Money which is owed to a company by a customer for products and services provided on credit.

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19.

A business-printed or catalog price is called the ______

Answer

Correct Answer: list price

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20.

Why is it important to review and analyze AR ratios?

Answer

Correct Answer: All of the above

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21.

When a payment is received from a customer but is not yet deposited into the bank, the amount lies in the________________

Answer

Correct Answer: Undeposited Fund

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22.

Credit card discounts are reported on the income statement as

Answer

Correct Answer: a selling expense

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23.

The Method of recording bad debt expenses is known as the____________________

Answer

Correct Answer: Allowance Method

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24.

Which of the following can be used to calculate average collection period?

Answer

Correct Answer: (Accounts Receivable/ Average Credit Sales)/ 360 Days

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25.

The total of the schedule of Accounts Receivable should be equal to __________

Answer

Correct Answer: the Accounts Receivable account balance in the General Ledger

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26.

Where should Sales Discount be recorded?

Answer

Correct Answer: Income statement debit column

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27.

Using the following information, calculate net sales revenue.

Sales Revenue $100,000, Sales Discounts $3,000, Sales Returns and Allowances $2,000 and Cost of Goods Sold $40,000

Answer

Correct Answer: $95,000

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28.

Why is "day's sales in Accounts Receivable" important to calculate?

Answer

Correct Answer: It makes comparison with prior results possible to see improvements or non improvements, and lets a company know how long people are taking to pay on average

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29.

You received an invoice that shows credit terms of 2/10, n/60. What does the number 10 in the credit terms refer to?

Answer

Correct Answer: The number of days in the credit period.

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30.

When using the indirect method of preparing the "Cash Flows from Operating Activities" section of a statement of cash flows, a net increase between the opening and closing balances of Net Accounts Receivable will __________.

Answer

Correct Answer: be deducted from net income

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31.

What is B2B?

Answer

Correct Answer: Business to Business

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32.

Financial Statement ratio analysis may be undertaken to study liquidity, turnover, profitability, and other indicators. The current ratio indicates ___________________

Answer

Correct Answer: liquidity

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33.

Correcting inaccurate invoices is usually accomplished in four ways. Which of the following is the best way?

Answer

Correct Answer: Issuing of credit memo for the incorrect amount

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34.

When a note receivable is dishonored, for which amount is Accounts Receivable debited?

Answer

Correct Answer: The maturity value of the note

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35.

Bad debts are generally______

Answer

Correct Answer: subtracted from Accounts Receivable

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36.

Which of the following is not true about interest on Receivables?

Answer

Correct Answer: Interest receivable does not have to be recognized if interest is to be collected in the next year

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37.

To which accounting concept does Accounts Receivable relate?

Answer

Correct Answer: Matching concepts

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38.

At the end of the year, Loose Construction Co. Ltd.used an income statement method of estimation and calculated $20,000. They currently have a credit balance of $2,000 in Allowance for Doubtful Accounts. What is the correct entry to record the estimated Uncollectible Accounts Expense?

Answer

Correct Answer: Debit Uncollectible Accounts Expense 20,000 Credit Allowance for Doubtful Accounts 20,000

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39.

Bell Corp. had a net income of $100,000, paid income taxes of $30,000, and incurred interest expenses of $8,000. What was their times interest earned ratio?

Answer

Correct Answer: 17.25

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40.

Accounts Receivable that arise from the regular sale of merchandise is also referred to as____________

Answer

Correct Answer: Trade Receivables

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41.

Henry Stores, Inc. had sales of $2,000,000 during December. Experience has shown that merchandise equaling 7% of the sales will be returned within 30 days and an additional 3% will be returned within 90 days. The returned merchandise is readily resalable. In addition, merchandise equaling 15% of the sales will be exchanged for merchandise of equal or greater value. What amount should the store report as net sales in its income statement for the month of December?

Answer

Correct Answer: $1,800,000

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42.

The adjusting entry to estimate the amount of Receivables that a business house fears will not be collected is _________________:

Answer

Correct Answer: Debit Bad Debt Expense, Credit Allowance for Doubtful Account

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43.

A system where inventory is not kept on hand but is ordered to fulfill orders once needed is

Answer

Correct Answer: Just In Time

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44.

Use the following information to compute interest revenue. Notes receivable $10,000, due in 90 days with interest at 10%.

Answer

Correct Answer: $246.58

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45.

Ninety-percent of Vogel Bird Seeds' total sales of $600,000 is on credit. If its year-end Receivables turnover is 5, the average collection period (based on a 365-day year) and the year-end Receivables are, respectively

Answer

Correct Answer: 81 days and $108,000

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46.

Are adjustments to book interest earned but not received ever reversed?

Answer

Correct Answer: Never

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47.

A firm's inventory turnover (IT) is 5 times on a cost of goods sold (COGS) of $800,000. If the IT is improved to 8 times while the COGS remains the same, a substantial amount of funds is released from or additionally invested in inventory. In fact, an amount of _________.

Answer

Correct Answer: $60,000 is released

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48.

Advances received from the customers are shown_______

Answer

Correct Answer: on the Liability side of the balance sheet

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49.

A firm receives cash for 30% of its sales with the remaining 70% being credit sales. Of the credit sales, 20% are collected in the month of the sale, 60% in the month following the sale, and 20% in the second month following the sale. The anticipated sales for January through April are $400,000, $500,000, $600,000, and $400,000 respectively. What will be the cash receipts in the month of April?

Answer

Correct Answer: $498,000

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50.

A customer has purchased several service items.� Is it important to enter them individually?

Answer

Correct Answer: Yes, customers want to see what specifically they are paying for

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51.

The Sales Returns and Allowances – Account is classified as a/an _________ .

Answer

Correct Answer: Contra Revenue

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52.

Which of the following is used to calculate the Accounts Receivable turnover ratio?

Answer

Correct Answer: Turnover Ratio Credits Sales/ Accounts Receivable

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53.

In accounting for the transfer of financial assets, which of the following is the approach underlying the accounting prescribed by SFAS 140, Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities?

Answer

Correct Answer: Financial-components approach.

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54.

A customer used his credit card to pay $400 for the services received. The credit card company charged 2.5% as service charges. What is the amount that the company will record as deposit to its checking account as a result of the sales transaction?

Answer

Correct Answer: $390.00

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55.

On a company's Balance Sheet, A/R is the amount_________.

Answer

Correct Answer: that a party owes to the company

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56.

Which two of the following key attributes of a quotation promote excellent receivable results?

1.Feasibility/ deliverability of the offer 
2.Payment terms 
3.Clear commercial terms and conditions agreed upon by both the parties. 
4.Applicable sales (or) use tax

Answer

Correct Answer: 1&3

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57.

A customer has two accounts, and mistakenly makes a payment on the wrong one.� What is the best way to handle this outside of returning the payment to the customer?

Answer

Correct Answer: Issue a credit on the correct account referencing the payment, apply the payment to the incorrect account and also apply a debit on the incorrect account with a note.

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58.

What is the expectation of most companies and their billings?

Answer

Correct Answer: A small percentage of customers will not pay for a variety of reasons

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59.

In which of the following cases would revenue be recorded?

Answer

Correct Answer: Services are provided to a customer

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60.

On January 1, Davis College assigned $500,000 of Accounts Receivable to the Scholastic Finance Company. It gave a 14% note for $450,000 representing 90% of the assigned accounts and received proceeds of $432,000 after deduction of a Scholastic, including interest for 1 month on the remittance. By what amount will Accounts Receivable be assigned and notes payable decreased?

A/R Assigned Notes Payable

Answer

Correct Answer: $80,000 $74,750

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61.

If the balance of the Allowance for Doubtful Account exceeds the amount of a bad debt being written off, the entry to record the write off against the allowance account results in:

Answer

Correct Answer: no effect on the expenses of the current period

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62.

At the end of the fiscal year, before the accounts are adjusted, Account Receivable has a balance of $200,000 and Allowance for Doubtful Accounts has a credit balance of $2500. If the estimate of uncollectible accounts determined by aging the Receivables is $8500, the amount of uncollectible accounts expense will be:

Answer

Correct Answer: $6,000

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63.

A company recorded two sales of $20.000 and $30,000 on March 1, 2007 under the credit terms of 3/10, n/30. Payment for the $20,000 sale was received on March 10, 2007. Payment for the $30,000 sale was received on March 25, 2007.

Under the gross method and the net method, which of the following amounts should appear as net sales in the March income statements?

Answer

Correct Answer: $49,400 $48,500

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64.

A transfer of financial assets in accordance with SFAS 140, Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities may be treated as a sale if the transferor surrenders control of the assets. Which of the following is one of the criteria that must be met before control is deemed to be surrendered?

Answer

Correct Answer: The transferor is not a party to an agreement that both entitles and obligates it to repurchase or redeem the securities prior to maturity.

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65.

Before an order can be routed to fulfillment, it must be reviewed to ensure that it meets the conditions of an acceptable order. Which of the following elements do these conditions include?

1.Price
2.Freight terms (which party pays freight)
3.Payment terms
4.Delivery (or) completion date

Answer

Correct Answer: All of the above

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66.

The credit policy of Spurting Products inc. is "1.5/10, net 35." At present, 30% of the customers take the discount, 62% pay within the net period, and the rest pay within 45 days of the invoice. If all the customers took advantage of the cash discount, the Receivables ________.

Answer

Correct Answer: will be higher than the present level

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67.

Why would a company break revenue up into specific accounts instead of having one master "revenue" account?

Answer

Correct Answer: It allows the management and the staff to examine and analyze each of the revenue streams for errors, patterns, and comparisons

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68.

How do collection agencies typically work with a company with receivables?

Answer

Correct Answer: They charge a percentage of the amount collected on your behalf, typically 20% to 25%

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69.

Why must companies actively manage their outstanding receivables?

Answer

Correct Answer: Managing receivables makes cash flow into the company quicker than it would if no attention is paid to AR

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70.

On the balance sheet, Receivables may be classified as ________

Answer

Correct Answer: current and non-current

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71.

Why do companies bother with adjustments? Wouldn't it be easier to let items clear up the following month?

Answer

Correct Answer: It is required by GAAP and to comply with the fundamental rules of accounting

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72.

The antecedents of Receivables are defined as all the up-front operations required for creating a receivable. They do not involve which of the following:

Answer

Correct Answer: Advance payments

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73.

In which of the financial statements will the sales discount be reflected?

Answer

Correct Answer: Income Statement

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74.

The antecedents of receivables are critical to the management of receivable assets and is the key driver of the cost to manage a company's revenue stream. A simple formula to illustrate this point is ____________.

Answer

Correct Answer: high customer satisfaction + accurate invoice = excellent receivable results

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75.

A company recorded two sales of $20.000 and $30,000 on March 1, 2007 under the credit terms of 3/10, n/30. Payment for the $20,000 sale was received on March 10, 2007. Payment for the $30,000 sale was received on March 25, 2007.What would be the gross sales for the month of March?

Gross method Net method

Answer

Correct Answer: $50,000 $48,500

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76.

An invoice is_____________

Answer

Correct Answer: a commercial document issued by the seller to the buyer

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77.

Accounts Receivable is recorded as _________

Answer

Correct Answer: an asset

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78.

Is the Accounts Receivable department considered "revenue generating"?

Answer

Correct Answer: Yes, without an AR department, no revenue would be collected

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79.

An amount added to the cost of merchandise to establish the selling price is called:

Answer

Correct Answer: markup

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80.

Allowance for Accounts Receivable is called ________

Answer

Correct Answer: allowance for bad & doubtful accounts

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81.

What is meant by Factoring?

Answer

Correct Answer: sale of Accounts Receivables

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82.

At the end of the fiscal year, Accounts Receivable has a balance of $100,000 and Allowance for Doubtful Accounts has a balance of $7,000. The expected net realizable value of the Accounts Receivable will be:

Answer

Correct Answer: $93,000

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83.

The adjusting journal entry to record accrued interest revenue is__________________

Answer

Correct Answer: Debit Interest Receivable, Credit Interest Revenue

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84.

A company's accounting policy for recording revenues______

Answer

Correct Answer: can be different from that of other companies

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85.

Most of the companies expect that over ____ of their billings will be collected.

Answer

Correct Answer: 99.9%

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86.

Advances received from the customers are invoiced at the time of advance payment?

Answer

Correct Answer: False

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87.

Why would a service item be kept in inventory in the accounting system?

Answer

Correct Answer: It allows for associating a standard price with the service item and makes invoicing easier

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88.

A Subsidiary ledger containing only customer accounts is a/an

Answer

Correct Answer: Accounts Receivable ledger

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89.

ABC Services provides accounting services to a client and collects $1,000 in cash. How and in which of the accounts will the increase in cash be recorded by ABC Services as a result of providing this service?

Answer

Correct Answer: A credit to Service Revenue

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90.

The net realizable value of Accounts Receivable is__________.

Answer

Correct Answer: Accounts Receivable minus allowance for Doubtful Accounts

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91.

An accrued revenue would be shown on the balance sheet as _____

Answer

Correct Answer: a receivable

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92.

Allowance for doubtful accounts is ________

Answer

Correct Answer: the estimated amount of Accounts Receivable that will not be collected

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93.

Athens Corp. sold 80% pro rata interest in a $2,000,000 note receivable to Sparta Company Ltd. for $1,920,000. The note was originally issued at its face amount. Future benefits and costs of servicing the note are immaterial. If the provisions of SFAS 140 are followed, the amount of gain or loss that the former should recognize on this transfer of a partial interest _________ .

Answer

Correct Answer: $320,000

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94.

A company would choose to factor it's receivables because:

Answer

Correct Answer: they need to raise capital and do not want to rely on the credit worthiness of the business

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95.

On January 1, 2007 Al's Cleaning Services received an advance payment of $3,000 for three months of cleaning services. The $3,000 was recorded as Unearned Cleaning Revenue because the services had not yet been provided. Which of the following will the January 31, 2007 adjusting entry include?

Answer

Correct Answer: A debit to Unearned Cleaning Revenue $1,000

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96.

In a "Quotation" , it is vital that the contract clearly define the agreed commercial terms and conditions. Which one of the following does it exclude?

Answer

Correct Answer: Payment due

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97.

If your AR turnover went up from 5 to 7 over the course of a year, it means that _____________.

Answer

Correct Answer: the company has increased its collection performance

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98.

What do we call it when a firm extends credit terms that encourage the buyers of certain products to take delivery before the peak sales period and to defer payment until after the peak sales period?

Answer

Correct Answer: Seasonal dating

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99. Who is chapter 12 bankruptcy intended for?

Answer

Correct Answer: Family farmers or fisherman

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100. If a company is to be audited for credit approval, what three statements must be provided?

Answer

Correct Answer: Audited statements, reviewed statements, compiled statements

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101. What might a company do to increase their float if they are deceitful?

Answer

Correct Answer: Mail payment to the wrong part of a company

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102. True or False? According to the IRS, bad debts can always be used as an allowable deduction when computing profits for a company.

Answer

Correct Answer: False

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103. You have a customer whose financials are deteriorating and credit limit is likely to be reduced. What is the best course of action?

Answer

Correct Answer: An unscheduled customer visit

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104. There are two tests for insolvency. What are they?

Answer

Correct Answer: The balance Sheet Test, and the Equity Test

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105. What is the ISO standard for financial services messaging?

Answer

Correct Answer: ISO 20022

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106. How do you calculate the days' sales in accounts receivable?

Answer

Correct Answer: Divide the number of days in a calendar year by the accounts receivable turnover ratio

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107. What is the purpose of antitrust laws?

Answer

Correct Answer: Antitrust laws prevent price-fixing

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108. What is chapter 11 bankruptcy?

Answer

Correct Answer: Chapter 11 bankruptcy is a reorganization of a business that allows it to continue operation.

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109. When looking at a company's accounting records, obtaining the accounts receivable will

Answer

Correct Answer: will not affect the net income

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110. What data standard is competing with EDI, and what does it mean?

Answer

Correct Answer: XML, eXtensible MarkUp Language

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111. True or False? A postdated check can be deposited and is considered money.

Answer

Correct Answer: True

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112. What is the standard calculation for accounts receivable turnover?

Answer

Correct Answer: (Net Credit Sales) / (Average Accounts Receivable)

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113. How should sales staff be measured to assure their performance is high?

Answer

Correct Answer: Measure them based on their return on assets

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114. Company X has sales of $5,000,000 and its average balance for accounts receivable was $50,000. What is the accounts receivable turnover ratio?

Answer

Correct Answer: 100

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115. A supplier is an unsecured creditor when

Answer

Correct Answer: a supplier provides goods or services to a company through credit.

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116. The benefit of a vague invoice is what?

Answer

Correct Answer: There is no benefit. Vague invoices cause internal billing problems.

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117. What is an excellent two-pronged approach to collections?

Answer

Correct Answer: Contact via telephone, and document everything

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118. Which method is required by the GAAP?

Answer

Correct Answer: Allowance method

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119. What type of customers are letters of credit most useful for?

Answer

Correct Answer: International

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120. What function do letters of credit serve?

Answer

Correct Answer: They are documents stating the buyers intent to pay the seller

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121. What three important documents, and following material, are critical in a financial statement for credit evaluation?

Answer

Correct Answer: Income statement, balance sheet, cash flow statement, and footnotes

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122. Which of the following are two common bookkeeping methods?

Answer

Correct Answer: the allowance method and direct write-off method

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123. True or False? A debtor can pay before its due date.

Answer

Correct Answer: True

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124. True or False? Sometimes a company will provide a cash discount in order to incentivize a customer to pay in a timely fashion.

Answer

Correct Answer: True

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125. True or False? Aging is often broken up into several categories such as current, 1-30 days past due, 31-60 days past due etc.

Answer

Correct Answer: True

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126. True or False? Invoices are typically used by the business and deliviered to the customer for an agreed payment time.

Answer

Correct Answer: True

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127. What is bankruptcy?

Answer

Correct Answer: Bankruptcy occurs when a business, person, or legal entity cannot repay debts owed to its creditors

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128. Another name for an account receivable is

Answer

Correct Answer: a trade receivable

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129. What is a revolutionary solution to issues in billing accuracy?

Answer

Correct Answer: Electronic billing

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130. Which of the following is a good rule to follow in accounts receivable?

Answer

Correct Answer: Print and mail invoices as quickly as possible; the sooner an invoice is sent, the sooner you get paid

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131. A subsidiary ledger for accounts receivable has the information on which of the following

Answer

Correct Answer: (All of these)

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132. True or False? With the help of aging one can usually detemine uncollectable accounts receivable.

Answer

Correct Answer: True

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133. An example of nontrade receivables are

Answer

Correct Answer: (All of these)

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134. What must a debtor file in a voluntary bankruptcy?

Answer

Correct Answer: A petition for liquidation

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135. What do terms of an invoice suggest?

Answer

Correct Answer: Invoice terms indicate when the bill is to be paid

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136. Which are examples of document tools that are valuable to accounts receivable?

Answer

Correct Answer: Electronic data interchange, and optical character recognition

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137. What is the defintion of accounts receivable?

Answer

Correct Answer: A claim of payment for a business for services it had done for a particular customer or client

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138. What is an advantage of a seller deciding to offer its goods and services on credit?

Answer

Correct Answer: (All of these)

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139. True or False? A secured creditor is someone who that has a legal right to the company's assets.

Answer

Correct Answer: True

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140. How should a collections fax be addressed to be used to its greatest advantage?

Answer

Correct Answer: They should be addressed to the appropriate party

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141. What does GAAP stand for?

Answer

Correct Answer: Generally Accepted Accounting Principles

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142. A common payment term for accounts receivable is:

Answer

Correct Answer: 30 days

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143. In order to secure you a line of credit, you could use accounts receivable as _______.

Answer

Correct Answer: collateral

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144. What is an example of a modern software that handles accounts payable?

Answer

Correct Answer: Quickbooks

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145. What is the last resort when it comes to collections?

Answer

Correct Answer: Use a third-party billing agency who may charge a percentage of the total recovered

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146. When you have converted valuable financial data to an authorized, unreadable state, what has happened to it?

Answer

Correct Answer: It has been encrypted

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147. The title of a good transfers to the buyer at the shipping point. This is likely an example of a/an _____ shipping point.

Answer

Correct Answer: FOB

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148. What terms do sellers prefer to sell to customers?

Answer

Correct Answer: Cash-in-advance, or CIA

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149. Who is the best contact for receiving information about legal issues and credit?

Answer

Correct Answer: National Association of Credit Management

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150. Why are there conflicts between credit and sales?

Answer

Correct Answer: The function of sales is contingent upon the credit department granting credit to the customer

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151. When a customer has no credit history, what is a possible option to make a sale?

Answer

Correct Answer: Security interest

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152. What is one downside to electronic billing?

Answer

Correct Answer: The setup cost

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153. Compute the accounts receivable collection period if a company had $500,000 net credit sales and its accounts receivable balance was $40,000.

Answer

Correct Answer: $40,000*365/$500,000

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154. Which of the following is an example of an accounts receivable?

Answer

Correct Answer: (All of these)

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155. Compute the accounts receivable collection period if a company had $400,000 net credit sales and its accounts receivable balance was $30,000.

Answer

Correct Answer: $30,000*365/$400,000

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156. Why is it central to the life of a business that sales and credit departments work together?

Answer

Correct Answer: Selling an item to the right party at the right price is a team effort

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157. An account receivable turnover ratio is 5, while the company sales were $100,000. What is average balance of accounts receivable?

Answer

Correct Answer: $20000

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158. Sometimes when an account receivable is not paid a business can turn to

Answer

Correct Answer: (All of these)

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159. When computing an average balance of accounts receivable one should use

Answer

Correct Answer: every day of the year

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160. How often is a bad debt expense closed?

Answer

Correct Answer: 1 year

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161. Account receivables are categorized as current assets assuming they are due within

Answer

Correct Answer: 1 year

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162. True or False? A higher accounts receivable turnover ratio is generally favorable.

Answer

Correct Answer: True

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163. True or False? Net sale on a shipment of goods is the total amount of goods sold minus the non-acceptable goods sold to a customer

Answer

Correct Answer: True

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164. Why is the allowance method used over the direct write off method when dealing with uncollectible accounts receivable?

Answer

Correct Answer: The accounts receivable will be decreased on the balance sheet using allowance for doubful accounts

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165. What does “DSO” stand for, and how is it calculated?

Answer

Correct Answer: Day sales outstanding. Gross receivables / (Annual net sales / 365)

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166. What can happen if a company fails to read an invoice?

Answer

Correct Answer: Vendors may introduce clauses that companies cannot agree to

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167. Chapter 7 bankruptcy entails what activity?

Answer

Correct Answer: The liquidation of a business

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168. What are two examples of documents to carry when visiting a customer for a collection?

Answer

Correct Answer: A statement of the customer's account, and documentation of all disputes

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