1. Communication skills 2. Interpersonal skills 3. Conflict-resolution skills 4. Negotiation skills 5. Motivational skills

The ability to pursue goals with energy and persistence - for reasons that go beyond money or status

Directive and controlling style of management

Discipline and training of oneself - usually for improvement.

1. Self mastery - how you manage/master yourself. 2. You feel chemistry with person

The ability to understand people's emotional makeup

Used when a leader needs to give direct - clear - and precise orders and makes decision

A group of people working harmoniously together to effectively achieve a common goal

Feature of a mixed workforce that provides a wide range of abilities - experience - knowledge - and strengths due to its heterogeneity in age - background - ethnicity - physical abilities - political and religious beliefs - sex - and other attributes

Determining to what extent the business is accomplishing the goals

Specialists in a specific area of the business