A customer orders grilled salmon and is given grilled trout instead. He is furious and says such a thing shouldn't happen is such a high-end restaurant. In this situation, which of the following responses should a restaurant or bar worker use?

On a flight, a passenger complains of motion sickness. In this situation, which of the following responses should a flight attendant use to help the passenger?

Somebody at the bar spills his drink all over the counter. In this situation, which respons should a restaurant or bar worker use?

Which information is not necessary to leave on a personal voicemail message?

Which is the most formal expression of greeting?

A person enquiring about the availability of hotel rooms tells the hotel worker that he thinks it's unbelievable that all the rooms are booked. In this situation, which response should a hotel worker use?

Why is 'privacy' considered one of the most important elements of telephone etiquette for business calls?

A customer complains that she ordered hot soup but found it to be cold. In this situation, which response should a restaurant or bar worker use?

A customer on a tight budget would like information on the cheapest flights to Hawaii. In this situation, which response should a travel agent use?

A guest who has just checked into his room tells the hotel room attendant that the view is amazing. Which is an appropriate response on the part of the attendant?

A flight attendant might say: ' _____________ will be served before we begin the in-flight movie.'