A person enquiring about the availability of hotel rooms tells the hotel worker that he thinks it's unbelievable that all the rooms are booked. In this situation, which of the following responses should a hotel worker use?

An airline passenger wants to exchange his window seat for an aisle seat after he has already boarded the plane. In this situation, which respons should a flight attendant use?

A traveler who has already booked a trip to Egypt through a travel agency wants to know what type of clothes would be most appropriate in Egypt in April. In this situation, which of the following responses should the travel agent use to help the client?

Which statement would be most impressive and appropriate for a tour guide to say to his tour group on a visit to the Roman Colosseum?

In the hotel industry, a 'bellhop' is ________________.

During phone conversations, it's important not to waffle, mumble, or speak in generic terms because ____________________.

Why is it not advisable to take your cell phone into an important business meeting?

Which definition is NOT correct?

A customer insists on having the table beside the window overlooking the sea, but that table is already booked. In this situation, which response should a restaurant or bar worker use?

A person claiming to have reserved a room in a hotel some days ago wants to check in. The receptionist checks the record and finds no reservation under her name. The person says this isn

A guest at a bar would like to have a pint of draught beer, but the bar serves only bottled beer. In this situation, which response should a restaurant or bar worker use so as not to displease the customer?