Hospitality Knowledge Skill Assessment

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Hospitality Knowledge MCQ

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Focused questions for skill assessment

Focused questions for skill assessment

Premium questions with correct answers

Premium questions with correct answers

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Free Sample Questions for Hospitality Knowledge

An inebriated customer wants to have another round of drinks. In this situation, which of the following responses should a restaurant or bar worker use to politely refuse service?

You're already sloshed to the gills and you want to have more?

I'm sorry, but the bar's policy prevents me from continuing to serve customers in your condition.

No, we don't want to be held responsible for any mishap due to your present condition.

Sorry, but it's time for you to leave.

Answer:
I'm sorry, but the bar's policy prevents me from continuing to serve customers in your condition.

Why is "privacy" considered one of the most important elements of telephone etiquette for business calls?

It ensures the security of both parties.

People like to be secretive because it makes them feel special.

It's not - privacy should always be secondary to communication and letting everyone know as much as possible.

Information exchanged during a call, especially that of a legal or financial nature, could be damaging if leaked into the wrong hands.

Answer:
It ensures the security of both parties.
Information exchanged during a call, especially that of a legal or financial nature, could be damaging if leaked into the wrong hands.

Note: This question has more than 1 correct answers