A traveler who has already booked a trip to Egypt through a travel agency wants to know what type of clothes would be most appropriate in Egypt in April. In this situation, which of the following responses should the travel agent use to help the client?

Which statement would be most impressive and appropriate for a tour guide to say to his tour group on a visit to the Roman Colosseum?

In the hotel industry, a 'bellhop' is ________________.

During phone conversations, it's important not to waffle, mumble, or speak in generic terms because ____________________.

A restaurant customer can't make up his mind as to what to order. In this situation, which of the following responses should a restaurant or bar worker use to help the customer decide?

Which title should be used to address a woman whose name you do not know and whose age you are unable to determine?

A customer insists on having the table beside the window overlooking the sea, but that table is already booked. In this situation, which response should a restaurant or bar worker use?

A person claiming to have reserved a room in a hotel some days ago wants to check in. The receptionist checks the record and finds no reservation under her name. The person says this isn

A guest at a bar would like to have a pint of draught beer, but the bar serves only bottled beer. In this situation, which response should a restaurant or bar worker use so as not to displease the customer?

Which is accurate in terms of how you should use your cell phone in public?

A hotel guest complains to the manager that the television in her room is not working. In this situation, which of the following responses should a hotel manager use?