During phone conversations, it's important not to waffle, mumble, or speak in generic terms because ____________________.

A restaurant customer can't make up his mind as to what to order. In this situation, which of the following responses should a restaurant or bar worker use to help the customer decide?

Which title should be used to address a woman whose name you do not know and whose age you are unable to determine?

Which expression would NOT be used when you have made a mistake?

Which expression can be used to express agreement?

Which expression would NOT be used to respond to somebody who thanks you for something?

Which is accurate in terms of how you should use your cell phone in public?

A hotel guest complains to the manager that the television in her room is not working. In this situation, which of the following responses should a hotel manager use?

It's a good idea to smile while engaged in a phone conversation because doing so can have which of the following effects?

Which greeting is/are appropriate when asking for someone on the phone?

An inebriated customer wants to have another round of drinks. In this situation, which response should a restaurant or bar worker use to politely refuse service?