Which of the following titles should be used to address a woman whose name you do not know and whose age you are unable to determine?

Which expression would NOT be used when you have made a mistake?

Which expression can be used to express agreement?

Which expression would NOT be used to respond to somebody who thanks you for something?

__________ growth makes sense when good opportunities can be found outside the present businesses.

Restaurant equipment is generally thought to have a life expectancy of about __________ years.

It's a good idea to smile while engaged in a phone conversation because doing so can have which of the following effects?

Which greeting is/are appropriate when asking for someone on the phone?

An inebriated customer wants to have another round of drinks. In this situation, which response should a restaurant or bar worker use to politely refuse service?

A hotel worker tells a prospective guest about the lowest room rate at the hotel. The person says that he's surprised there aren't any cheaper rooms. In this situation, which response should a hotel worker use?

A customer sits down for lunch and complains that the cutlery isn't clean. In this situation, which response should a restaurant or bar worker use?