A customer sits down for lunch and complains that the cutlery isn't clean. In this situation, which response should a restaurant or bar worker use?

A hotel worker tells a prospective guest about the lowest room rate at the hotel. The person says that he's surprised there aren't any cheaper rooms. In this situation, which response should a hotel worker use?

An inebriated customer wants to have another round of drinks. In this situation, which response should a restaurant or bar worker use to politely refuse service?

Which greeting is/are appropriate when asking for someone on the phone?

It's a good idea to smile while engaged in a phone conversation because doing so can have which of the following effects?

A hotel guest complains to the manager that the television in her room is not working. In this situation, which of the following responses should a hotel manager use?

__________ growth makes sense when good opportunities can be found outside the present businesses.

Which expression would NOT be used to respond to somebody who thanks you for something?

Which expression can be used to express agreement?

Which expression would NOT be used when you have made a mistake?

Which title should be used to address a woman whose name you do not know and whose age you are unable to determine?