It's a good idea to smile while engaged in a phone conversation because doing so can have which of the following effects?

A hotel guest complains to the manager that the television in her room is not working. In this situation, which of the following responses should a hotel manager use?

Which is accurate in terms of how you should use your cell phone in public?

A guest at a bar would like to have a pint of draught beer, but the bar serves only bottled beer. In this situation, which response should a restaurant or bar worker use so as not to displease the customer?

A person claiming to have reserved a room in a hotel some days ago wants to check in. The receptionist checks the record and finds no reservation under her name. The person says this isn

A customer insists on having the table beside the window overlooking the sea, but that table is already booked. In this situation, which response should a restaurant or bar worker use?

Which title should be used to address a woman whose name you do not know and whose age you are unable to determine?

A restaurant customer can't make up his mind as to what to order. In this situation, which of the following responses should a restaurant or bar worker use to help the customer decide?

During phone conversations, it's important not to waffle, mumble, or speak in generic terms because ____________________.

In the hotel industry, a 'bellhop' is ________________.

Which statement would be most impressive and appropriate for a tour guide to say to his tour group on a visit to the Roman Colosseum?