Somebody at the bar spills his drink all over the counter. In this situation, which of the following responses should a restaurant or bar worker use?

Which information is not necessary to leave on a personal voicemail message?

Which is the most formal expression of greeting?

A person enquiring about the availability of hotel rooms tells the hotel worker that he thinks it's unbelievable that all the rooms are booked. In this situation, which response should a hotel worker use?

An airline passenger wants to exchange his window seat for an aisle seat after he has already boarded the plane. In this situation, which respons should a flight attendant use?

A traveler who has already booked a trip to Egypt through a travel agency wants to know what type of clothes would be most appropriate in Egypt in April. In this situation, which of the following responses should the travel agent use to help the client?

A customer on a tight budget would like information on the cheapest flights to Hawaii. In this situation, which response should a travel agent use?

A guest who has just checked into his room tells the hotel room attendant that the view is amazing. Which is an appropriate response on the part of the attendant?

A flight attendant might say: ' _____________ will be served before we begin the in-flight movie.'

Why is it not advisable to take your cell phone into an important business meeting?

Which definition is NOT correct?