A customer on a tight budget would like information on the cheapest flights to Hawaii. In this situation, which of the following responses should a travel agent use?

A customer complains that she ordered hot soup but found it to be cold. In this situation, which response should a restaurant or bar worker use?

Why is 'privacy' considered one of the most important elements of telephone etiquette for business calls?

Which expression would NOT be used when you don't understand something that is said to you?

A flight attendant might say: 'Would you like tomato soup as a/an _____________?'

When a person wants to buy a round-trip/return air ticket, it means that he/she wants ____________.

Somebody at the bar spills his drink all over the counter. In this situation, which respons should a restaurant or bar worker use?

On a flight, a passenger complains of motion sickness. In this situation, which of the following responses should a flight attendant use to help the passenger?

A customer orders grilled salmon and is given grilled trout instead. He is furious and says such a thing shouldn't happen is such a high-end restaurant. In this situation, which of the following responses should a restaurant or bar worker use?

'Changing the linens' in a hotel room means that the dirty ___________ will be replaced with clean ones.

Which expression would NOT be used when declining an offer?