Correct Answer: a and b
Explanation:
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More Help Desk Skills MCQ Questions
Which of the following are important when dealing with a helpdesk customer over the telephone?
While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?
You have been asked to handle calls for a major account. What does it mean?
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Which are crucial when helping a helpdesk customer?
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Which is good question to ask a client who tells you 'My computer is not working'?
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Which is useful additional technical skills for helpdesk workers?
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