What is an 'online trouble ticket system'?

Which statement is true about the Call Capture Rate (CCR)?

Which of the following are important when dealing with a helpdesk customer over the telephone?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

You have been asked to handle calls for a major account. What does it mean?

Which is priority when analyzing the efficiency of your helpdesk operations?

Which term refer to the average time that an executive spends actually talking to a customer on the phone?

What is the name given to the process of assigning a service request to a higher support level?

Which is good question to ask a client who tells you 'My computer is not working'?

If you have to send a scanned document to a client by e-mail, what should you do?

Which is useful additional technical skills for helpdesk workers?