Which is not an example of active listening?

An organization's employees, management, board members are what kind of customer?

When you can't provide a customer with an immediate solution, what should your next step be?

Which of these words/phrases would not be taken too positively by customers?

Which of these should you refrain from doing when addressing a customer complaint?

If a customer does not say 'thank you' you should:

The three prescriptions of a presentation strategy are ________.

Reviewing training opportunities with a user normally occurs ____.

A client asks for help and the solution you're trained to use doesn't help. What is the best way forward?

Pick the the statement that best applies to the customer service experience:

Your client comes to you with a problem you've seen before. You understand its cause and what effects their particular issue can have. Which of the following decisions are the next best step?