A customer calls in and you need to transfer them to sales. What's the best way to do this:

 

 

What is customer motivation?

A customer has a question that you do not know the answer to. What step should you take?

Recently, there has been a high call volume around the issue of setting up email addresses.Your manager is asking for input for better processes and a decrease call volume (Check all that apply):

Identify the statement that reflects the use of positive language in interacting with the customer around product availability and shipping:

Active listening skills include: (mark all that apply)

You should take notes when fielding a customer complaint.

A customer is having trouble following your instructions. You should:

When transferring a customer to another agent, you _____ stay on the line until the new agent has picked up the phone.

When a customer is talking a lot you should:

When you make a mistake as a customer service representative you should: