Correct Answer: True - it will help you remember all the details of the complaint
Explanation:
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More Customer Service MCQ Questions
True or false? Smiling into the phone can give your voice a more positive inflection.
Which of the following traits is NOT useful for customer service?
An important task should be to
When face to face with an angry customer, you should:
Why is eye contact important?
A customer calls in and you need to transfer them to sales. What's the best way to do this:
A customer of an eCommerce clothing store with retail locations has called in about a rush order for a sweater they cannot find online. What is the best option to provide a positive customer experience:
After a recent flight, a customer tweets out that the handle on their suitcase was broken in the baggage handling process. What are two pro-active steps that can be done? (Check all that apply):
What are some of the key questions to have in mind when trying to identify a problem that might not be obvious when the customer calls in:
Communication skills include: