Recently, there has been a high call volume around the issue of setting up email addresses.Your manager is asking for input for better processes and a decrease call volume (Check all that apply):

 

Identify the statement that reflects the use of positive language in interacting with the customer around product availability and shipping:

Active listening skills include: (mark all that apply)

Why is customer feedback important?

A colleague promised a customer that the company would explore a feature recommendation. What is the most appropriate response:

What is customer strategy?

When a customer is talking a lot you should:

When you make a mistake as a customer service representative you should:

When attempting to convince a potential customer to buy a product, what is the most important thing to be kept in mind?

A father walks in with his two girls. you see one of the girls age 7 picks up a product and put it in her pocket, the father is unaware. What do you do?

When faced with a disgruntled customer, which is NOT recommended?