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Customer Service MCQs

Identify the statement that reflects the use of positive language in interacting with the customer around product availability and shipping:

I can't get you that product until 3 weeks from now; its on back-order and unavailable at this time

We can't guarantee you that you'll get the product this month

That product will actually be available within the next 3 weeks. I can place the order for you and make sure that it is delievered rush order to you as soon as it reaches our distribution center!

We can't give you an exact date as to when it will reach our distribution center

We can't recommend another retailer

Answer

Correct Answer: That product will actually be available within the next 3 weeks. I can place the order for you and make sure that it is delievered rush order to you as soon as it reaches our distribution center!

Explanation:

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