This is a systematic approach to the gathering, consolidation, and processing of consumer data (both for customers and potential customers) that is maintained in a company’s databases.

A well-built e-business infrastructure is a combination of.

E-business stands for

Customers being able to buy products and services on the Internet is a result of _____

One of the major problem for e-business growth is

E-commerce involves the application of _____

. Company's monetary, time and energy cost, all are included in

. Customized products and services for customers and interaction to individual customers are part of

Record which is based on business customers past purchases, sales price and volumes is classified as

The main drawback of CRM is

Advantage of CRM