The main drawback of CRM is

Record which is based on business customers past purchases, sales price and volumes is classified as

. Customized products and services for customers and interaction to individual customers are part of

. Company's monetary, time and energy cost, all are included in

First step in analysis of customer value is to

Difference between customers evaluation including all costs incurred and benefits is called

Customers being able to buy products and services on the Internet is a result of _____

E-business stands for

A well-built e-business infrastructure is a combination of.

This is a systematic approach to the gathering, consolidation, and processing of consumer data (both for customers and potential customers) that is maintained in a company’s databases.

This is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions.