Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

Assuming responsiblity for...

Accepting negative aspects about oneself. admitting where an error has been made.

Communication is what percentage visual?

They feel you understand.

Repeating in a calm voice what is wanted.

Seeking additional info about critical statements.

Say this often

To be assertive quit focusing on what?

Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

What are 2 ways to be assertive?