Putting off further discussion with an angry individual until he or she is calmer

Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

Assuming responsiblity for...

Accepting negative aspects about oneself. admitting where an error has been made.

Communication is what percentage visual?

They feel you understand.

Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

Seeking additional info about critical statements.

Say this often

To be assertive quit focusing on what?

Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.