Communication is what percentage visual?

They feel you understand.

Repeating in a calm voice what is wanted.

Humans only process in the...

Violates everyones rights

Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

What are 2 ways to be assertive?

Humans hear _______ words