Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

To be assertive quit focusing on what?

Say this often

Seeking additional info about critical statements.

Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

Communication is what percentage audio?

Communication is what percentage visual?

Accepting negative aspects about oneself. admitting where an error has been made.

Assuming responsiblity for...

Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

Putting off further discussion with an angry individual until he or she is calmer