Which of the following should be considered while leaving a voice mail message?

You have to call up senior executives of your company in different countries to inform them of the proposed date of an international sales conference. What is the best time to call them up?

Which of the following is not an active listening word that will let the party know that you are attentive to their phone call?

What will happen if you waffle, mumble or speak generically to your listener?

Why is 'Privacy' considered one of the 7 Pillars of Telephone usage, and generally important when making calls?

When is it acceptable to use the 'silent' mode on your cell phone?

A phrase often used in a contact center environment in reference to call efficiency, is "leading a customer". Which of the following do you feel best describes this term?

How long should someone be kept on hold?

Why is it important to dial the correct number?

When in a meeting one should NOT:

Does your physical body language affect how you sound on the phone?