Which of the following is a good idea to keep with you at all times on the phone?

If your business call to someone is unexpected, what should you do?

Which of the following is the most polite and most sensible way of handling your cell phone, when at a public performance?

During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

In the event that you reach a secretary when making a business call (instead of the voice mail of the person you are calling) how should you address the receiver?

Why is it always good to particularize your intention behind the call?

When you need to transfer a call to another person, you should:

When you answer the phone your voice should be:

When using a headset you should:

If your phone rings in the middle of a meeting you should:

When calling a company you should: