When calling a company you should:

If your phone rings in the middle of a meeting you should:

When using a headset you should:

When you answer the phone your voice should be:

When you need to transfer a call to another person, you should:

When setting up your cell phone you should:

In the event that you reach a secretary when making a business call (instead of the voice mail of the person you are calling) how should you address the receiver?

During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

Which of the following is the most polite and most sensible way of handling your cell phone, when at a public performance?

If your business call to someone is unexpected, what should you do?

Which of the following is a good idea to keep with you at all times on the phone?