When you need to transfer a call to another person, you should:

When setting up your cell phone you should:

When someone calls you with a problem and you don't know what to do you should:

When busy and answering the phone you should:

How do you place a caller on hold?

When taking a customer's credit card information, why is it important to be thorough in verifying it?

Which of the following is a good idea to keep with you at all times on the phone?

At what time during the day should you try not to make business calls?

Which of the following is accurate in terms of how you should use your cell phone in public?

What is a good way to begin a business call to a person whom you do not know, and who is not expecting the call?

Which of the following is the most dangerous use of a cell phone and should be avoided at all costs?