How do you answer the phone at the office?

How do you hang up a call?

After a long day on the phones and you see the next call, what do you do?

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

When the telephone rings you should:

When receiving feedback on a call by a supervisor or quality assurance representative, what is the most important rule of thumb?

True or False: Always make it a habit of receiving personal calls at work.

When ending a call you should:

What type of speech should you avoid using on the phone?

What following information should be included when taking a phone message for some one?

True or False: The sound of our voice and how we use it can say a lot about us. We can show: Professional, Depression, Sleepy, Hatred, Inattentiveness, Busy, Irritation, and Positiveness.