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Basic Total Quality Management MCQ

1. Thebes is the _____ of oedipus rex.

Setting

Plague

Thebes

None of these

Answer

Correct Answer: Setting

Note: This Question is unanswered, help us to find answer for this one

2. A measure of quality that may be used in total quality management (tqm) is ________.

Return rates

On-time delivery

Compliance with product specifications

All of the above

None of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

3. Who all are involved in the implementation of Kaizen?

Top Management

Suppliers

Workers

Customers

Answer

Correct Answer: Top Management
Workers

Note: This question has more than 1 correct answers

Note: This Question is unanswered, help us to find answer for this one

4. _______ is the planned organization wide activity, which includes documentation, to continually prevent quality problems.

Quality control

Quality assurance

Cost of quality

Quality planning

Answer

Correct Answer: Quality assurance

Note: This Question is unanswered, help us to find answer for this one

5. A ___________ is a specialized vertical bar graph that exhibits data collected in such a way that important points necessary for the process under improvement can be demarcated.

Pareto chart

Process map

Histogram

Control chart

Answer

Correct Answer: Pareto chart

Note: This Question is unanswered, help us to find answer for this one

6. Which of the following is not a responsibility of the higher management while implementing Kaizen in an organization?

Motivating the workers by communicating with them

Allocating resources and support and give direction to Kaizen efforts

Developing policy for Kaizen and cross-functional activities

Building systems, procedures and structures which are favorable for Kaizen

Answer

Correct Answer: Motivating the workers by communicating with them

Note: This Question is unanswered, help us to find answer for this one

7. _______is a philosophy which strives for continuous improvement.

Pareto principle

Kanban

FMEA

Kaizen

Answer

Correct Answer: Kaizen

Note: This Question is unanswered, help us to find answer for this one

8. What is the formula to calculate efficiency?

resources actually used/resources planned to be used x 100%

outputs/inputs

expected output/ resources expected to be consumed

actual output/ resources actually consumed

Answer

Correct Answer: resources actually used/resources planned to be used x 100%

Note: This Question is unanswered, help us to find answer for this one

9.
State whether True or False.
A process decision program chart should be prepared before implementing any plan especially when there is low cost of failure.

True

False

Answer

Correct Answer:

False

Note: This Question is unanswered, help us to find answer for this one

10. Which of these is not a part of the quality trilogy given by Joseph Juran?

Quality planning

Quality assurance

Quality control

Quality improvement

Answer

Correct Answer: Quality assurance

Note: This Question is unanswered, help us to find answer for this one

11. A flowchart is a _________ representation of the flow in a process.

mathematical

tabular

pictorial

none of the above

Answer

Correct Answer: pictorial

Note: This Question is unanswered, help us to find answer for this one

12. The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.

Performance

Threshold

Linear

Delighters

Answer

Correct Answer: Delighters

Note: This Question is unanswered, help us to find answer for this one

13. When should prioritization matrices be used?

When vital root causes have still not been recognized

When less than three issues have to compared, especially when some issues are objective

When the resources for the progress are limited and only a vital few activities must be focused upon

None of the above is correct

Answer

Correct Answer: When the resources for the progress are limited and only a vital few activities must be focused upon

Note: This Question is unanswered, help us to find answer for this one

14.
State whether True or False.
The statistical distributions help to detect the variations in the process.

True

False

Answer

Correct Answer:

True

Note: This Question is unanswered, help us to find answer for this one

15. Which of these is not one of the 'seven deadly diseases' highlighted by Deming?

Lack of constancy of purpose

Emphasis on short term profits

Setting standard as zero defects

Mobility of management

Answer

Correct Answer: Setting standard as zero defects

Note: This Question is unanswered, help us to find answer for this one

16. Which of these is not an example of the appraisal cost?

Product review

Product audits

Inspection tests for purchased stock

Final inspection

Answer

Correct Answer: Product review

Note: This Question is unanswered, help us to find answer for this one

17.
Histograms are useful in:
i.displaying trends in data over a period of time
ii.finding out if the output of a process is normally distributed or not
iii.finding out if the current process can match up to Voice of Customer
iv.displaying the processes that are out of control
v.finding solutions for process improvement

Only i

only ii, iii, iv

only ii, iii, v

All of the above

Answer

Correct Answer:

only ii, iii, v

Note: This Question is unanswered, help us to find answer for this one

18. What is benchmarking?

A structured process for planning the design of a new product or service or for redesigning an existing one

Assessing one's performance but in terms of the performance of the competitors

A business performance improvement tool that exposes waste and makes continuous improvement possible

A tool which is used to measure the digression from the mean, or the deviation from the desired goal or target

Answer

Correct Answer: Assessing one's performance but in terms of the performance of the competitors

Note: This Question is unanswered, help us to find answer for this one

19. What does MBNQA stand for?

Malcolm Baldrige National Quality Award

Matthew Baldrige National Quality Award

Management Bureau National Quality Award

Malcolm Baldrige Natural Quality Award

Answer

Correct Answer: Malcolm Baldrige National Quality Award

Note: This Question is unanswered, help us to find answer for this one

20. What is a performance metric composed of?

A graph

An alphabet

A unit of measure

A number

Answer

Correct Answer: A unit of measure
A number

Note: This question has more than 1 correct answers

Note: This Question is unanswered, help us to find answer for this one

21. Which of the following performance measures indicates whether the defined goal is achieved through utilization of minimum or planned resources?

Effectiveness

Efficiency

Productivity

Quality

Answer

Correct Answer: Efficiency

Note: This Question is unanswered, help us to find answer for this one

22. What is the formula to calculate expected productivity?

Outputs/Inputs

Inputs/Outputs

Actual output/ Resources actually consumed

Expected output/ Resources expected to be consumed

Answer

Correct Answer: Expected output/ Resources expected to be consumed

Note: This Question is unanswered, help us to find answer for this one

23.
Arrange the steps for self assessment in the correct order.
a)Define means for collection of relevant data
b)Identify strength areas of improvement
c)Plan the objective of self assessment and the scope of assessment
d)Assess the data
e)Define action plan to overcome areas of improvement

a, c, e, b, d

c, a, d, b, e

c, a, e, b, d

c, a, b, d, e

Answer

Correct Answer:

c, a, d, b, e

Note: This Question is unanswered, help us to find answer for this one

24. Which of the following mechanisms prevent a mistake from being made?

Pareto principle

Histogram

Poka Yoke

Arrow Diagram

Answer

Correct Answer: Poka Yoke

Note: This Question is unanswered, help us to find answer for this one

25. What does the ISO 9001:2000 standard stand for?

Fundamentals and Vocabulary

Quality Management Systems - Guidelines for performance improvements

Quality Management Systems - Requirements

Environmental Management

Answer

Correct Answer: Quality Management Systems - Requirements

Note: This Question is unanswered, help us to find answer for this one

26. For which of the following problems are quality costs data used?

For analysis of problems

For budgeting

For measurement of processes

All of the above

None of the above

Answer

Correct Answer: All of the above

Note: This Question is unanswered, help us to find answer for this one

27. What is a second party audit?

An assessment of any internal department or supplier against some internally defined set standards or some externally recognized quality standards made by an internal party

An assessment of a particular department; the entire organization; the supplier or the end product; or a combination of all on some internationally defined quality standards conducted by an external body who is a neutral party between the manufacturer, supplier and customer, conducts

An assessment of any department or supplier against its self defined or national or international set standards done by an external party

Answer

Correct Answer: An assessment of any department or supplier against its self defined or national or international set standards done by an external party

Note: This Question is unanswered, help us to find answer for this one

28. Which of these is not one of the four elements of the process of manufacturing?

Testing the product

Designing the product

The labor put in

The equipment used

Answer

Correct Answer: Testing the product

Note: This Question is unanswered, help us to find answer for this one

29. Of which of the following performance measures are level of service, product cycle time and unit costs examples of?

Efficiency

Timeliness

Effectiveness

Productivity

Answer

Correct Answer: Effectiveness

Note: This Question is unanswered, help us to find answer for this one

30. Which of these is not one of the 'four absolutes' given by Phil Crosby?

The system of quality is appraisal, not prevention

The definition of quality is conformance to requirements

The quality performance standard is zero defects

The measurement of quality is the price of non-conformance

Answer

Correct Answer: The system of quality is appraisal, not prevention

Note: This Question is unanswered, help us to find answer for this one

31. What is the formula to calculate RPN?

Location x Spread x Shape

LF - EF

LS - ES

Severity x Probability x Detection

Answer

Correct Answer: Severity x Probability x Detection

Note: This Question is unanswered, help us to find answer for this one

32.
State whether True or False.
Interrelationship Diagrams/Diagraphs can be used as a means of organizing disjointed ideas.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

33. Why are affinity diagrams used?

To represent the ideas that are liked by all the solution-seekers

To represent the brainstormed ideas

To represent the data that is troublesome

All of the above

Answer

Correct Answer: To represent the brainstormed ideas

Note: This Question is unanswered, help us to find answer for this one

34. Control charts consist of ______ horizontal lines.

Answer

Correct Answer: 3

Note: This Question is unanswered, help us to find answer for this one

35. Pareto Analysis is also known as the ________ rule.

20/80

70/30

30/70

80/20

Answer

Correct Answer: 80/20

Note: This Question is unanswered, help us to find answer for this one

36. Who proposed the Pareto principle?

Joseph M. Juran

Vilfredo Pareto

Julie Morgenstern

Henry Kissinger

Answer

Correct Answer: Joseph M. Juran

Note: This Question is unanswered, help us to find answer for this one

37. ISO 9000 is an international standard on ____________.

maintaining the right amount of quality costs

good management practices

the quality management tools

the decorum to be followed in organizations

Answer

Correct Answer: good management practices

Note: This Question is unanswered, help us to find answer for this one

38. What are appraisal costs?

The costs spent on preventing errors from happening in processes

The costs expended by an organization due to the errors that occur before the product or service is supplied to an organization's customer

The costs expended while assessing the output and while a review is being done to measure the processes

The costs expended by an organization when the customer receives unacceptable products or services

Answer

Correct Answer: The costs expended while assessing the output and while a review is being done to measure the processes

Note: This Question is unanswered, help us to find answer for this one

39. Which of these is a point of similarity between traditional management practices and TQM?

Focus on the rate of improvement

Decisions based on customer preferences

Elimination of waste-an important goal

Involvement of employees in the decision making process

Answer

Correct Answer: Focus on the rate of improvement

Note: This Question is unanswered, help us to find answer for this one

40. Who among the following created the Fishbone diagram?

Shigeo Shingo

Phil Crosby

William Edwards Deming

Kaoru Ishikawa

Answer

Correct Answer: Kaoru Ishikawa

Note: This Question is unanswered, help us to find answer for this one

41.
State whether True or False.
Healthcare is dependent on external inspections.

True

False

Answer

Correct Answer:

True

Note: This Question is unanswered, help us to find answer for this one

42. The analysis by an Interrelationship Diagram helps in making a distinction between:

elements which are unwanted in the project and those which are necessary for the project

elements which operate as the root cause and those which are the outcomes of the root cause

elements which are continuous in nature and those which are discrete in nature

All of the above

Answer

Correct Answer: elements which operate as the root cause and those which are the outcomes of the root cause

Note: This Question is unanswered, help us to find answer for this one

43.
State whether True or False.
The term Supply Chain Management was invented by Keith Oliver.

True

False

Answer

Correct Answer:

True

Note: This Question is unanswered, help us to find answer for this one

44. Which of these is not true about a Matrix Diagram?

It is an analysis tool that compares relationships between two, three, or four sets of data

It gives information about the nature of correlation between the elements

It is used while comparing the efficiency and effectiveness of the options

It is a graphical representation of elements

Answer

Correct Answer: It is a graphical representation of elements

Note: This Question is unanswered, help us to find answer for this one

45. Which of the following techniques was/ were created by Jiro Kawakita?

Pareto Charts

Affinity Diagrams

Kaizen

Tree Diagram

Answer

Correct Answer: Affinity Diagrams

Note: This Question is unanswered, help us to find answer for this one

46. How is the 'Slack time' for an event in an Activity Network Diagram calculated?

It is found out by calculating the difference between the latest times and earliest times for a given event

It is found out by calculating the sum of the latest times and earliest times for a given event

It is found out by calculating the latest finish a task can conclude with

None of the above

Answer

Correct Answer: It is found out by calculating the difference between the latest times and earliest times for a given event

Note: This Question is unanswered, help us to find answer for this one

47. Which of these is not a basic concept of distribution?

Severity

Location

Spread

Shape

Answer

Correct Answer: Severity

Note: This Question is unanswered, help us to find answer for this one

48. From which of the following Japanese systems of policy control has QFD been derived?

Poka Yoke

Shewhart Cycle

Hoshin kanri

Kaizen

Answer

Correct Answer: Hoshin kanri

Note: This Question is unanswered, help us to find answer for this one

49. Which is the kind of audit where an internal party makes an assessment of any internal department or supplier against some internally defined set standards or some externally recognized quality standards?

First Party Audit

Second Party Audit

Independent Third Party Audit

Answer

Correct Answer: First Party Audit

Note: This Question is unanswered, help us to find answer for this one

50. Which of the following thinkers developed the technique of Poka Yoke?

Kaoru Ishikawa

Shigeo Shingo

Phil Crosby

Joseph Juran

Answer

Correct Answer: Shigeo Shingo

Note: This Question is unanswered, help us to find answer for this one

51. Which of these is not one of the seven key areas required by organizations to prove their mettle in before applying for the MBQNA?

Leadership

Customer focus

Quality management

Human resource focus

Answer

Correct Answer: Quality management

Note: This Question is unanswered, help us to find answer for this one

52. Which of these is an example of the prevention cost?

Process audits

Reinspection

Product replacements

Quality planning

Answer

Correct Answer: Quality planning

Note: This Question is unanswered, help us to find answer for this one

53. Which of the following ISO certifications are awarded to hospitals?

ISO 9000

ISO 9001

ISO 14001

ISO 9002

Answer

Correct Answer: ISO 9002

Note: This Question is unanswered, help us to find answer for this one

54. _______ is a process in which the entire scope of the process is changed or redesigned backed by an organizational change.

Quality Function Deployment

Business Process Reengineering

Company wide quality control

Statistical Process Control

Answer

Correct Answer: Business Process Reengineering

Note: This Question is unanswered, help us to find answer for this one

55. Which of the following organizations has developed Self assessment guidelines for organizations?

EQFM

EFQM

MBNQA

ISO 9000

Answer

Correct Answer: EFQM

Note: This Question is unanswered, help us to find answer for this one

56. The tree diagram used in project planning is also called a _________.

Work Breakup Structure

Work Breakdown Structure

Working Breakdown Structure

Work Breakdown Setup

Answer

Correct Answer: Work Breakdown Structure

Note: This Question is unanswered, help us to find answer for this one

57. What does C stand for in the acronym PDCA?

Control

Check

Communicate

Coordinate

Answer

Correct Answer: Check

Note: This Question is unanswered, help us to find answer for this one

58. Which of the following should be implemented by construction Companies to ensure a more effective management for quality?

QFD

QPD

Systems approach

BPR

Answer

Correct Answer: Systems approach

Note: This Question is unanswered, help us to find answer for this one

59. Which of these is not a cost of quality?

Appraisal cost

Prevention cost

Detection cost

Failure cost

Answer

Correct Answer: Detection cost

Note: This Question is unanswered, help us to find answer for this one

60. Which of the following groups form the middle level of the pyramid in an organizational hierarchy?

Suggestion groups

Problem solving groups

Self managing groups

Answer

Correct Answer: Suggestion groups

Note: This Question is unanswered, help us to find answer for this one

61.
State whether True or False.
The costs of quality are the same as that of profitability.

True

False

Answer

Correct Answer:

True

Note: This Question is unanswered, help us to find answer for this one

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Basic Total Quality Management MCQ

1. Thebes is the _____ of oedipus rex.

2. A measure of quality that may be used in total quality management (tqm) is ________.

3. Who all are involved in the implementation of Kaizen?

4. _______ is the planned organization wide activity, which includes documentation, to continually prevent quality problems.

5. A ___________ is a specialized vertical bar graph that exhibits data collected in such a way that important points necessary for the process under improvement can be demarcated.

6. Which of the following is not a responsibility of the higher management while implementing Kaizen in an organization?

7. _______is a philosophy which strives for continuous improvement.

8. What is the formula to calculate efficiency?

9. State whether True or False.A process decision program chart should be prepared before implementing any plan especially when there is low cost of failure.

10. Which of these is not a part of the quality trilogy given by Joseph Juran?

11. A flowchart is a _________ representation of the flow in a process.

12. The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.

13. When should prioritization matrices be used?

14. State whether True or False.The statistical distributions help to detect the variations in the process.

15. Which of these is not one of the 'seven deadly diseases' highlighted by Deming?

16. Which of these is not an example of the appraisal cost?

18. What is benchmarking?

19. What does MBNQA stand for?

20. What is a performance metric composed of?

21. Which of the following performance measures indicates whether the defined goal is achieved through utilization of minimum or planned resources?

22. What is the formula to calculate expected productivity?

23. Arrange the steps for self assessment in the correct order.a)Define means for collection of relevant datab)Identify strength areas of improvementc)Plan the objective of self assessment and the scope of assessmentd)Assess the datae)Define action plan to overcome areas of improvement

24. Which of the following mechanisms prevent a mistake from being made?

25. What does the ISO 9001:2000 standard stand for?

26. For which of the following problems are quality costs data used?

27. What is a second party audit?

28. Which of these is not one of the four elements of the process of manufacturing?

29. Of which of the following performance measures are level of service, product cycle time and unit costs examples of?

30. Which of these is not one of the 'four absolutes' given by Phil Crosby?

31. What is the formula to calculate RPN?

32. State whether True or False. Interrelationship Diagrams/Diagraphs can be used as a means of organizing disjointed ideas.

33. Why are affinity diagrams used?

34. Control charts consist of ______ horizontal lines.

35. Pareto Analysis is also known as the ________ rule.

36. Who proposed the Pareto principle?

37. ISO 9000 is an international standard on ____________.

38. What are appraisal costs?

39. Which of these is a point of similarity between traditional management practices and TQM?

40. Who among the following created the Fishbone diagram?

41. State whether True or False.Healthcare is dependent on external inspections.

42. The analysis by an Interrelationship Diagram helps in making a distinction between:

43. State whether True or False.The term Supply Chain Management was invented by Keith Oliver.

44. Which of these is not true about a Matrix Diagram?

45. Which of the following techniques was/ were created by Jiro Kawakita?

46. How is the 'Slack time' for an event in an Activity Network Diagram calculated?

47. Which of these is not a basic concept of distribution?

48. From which of the following Japanese systems of policy control has QFD been derived?

49. Which is the kind of audit where an internal party makes an assessment of any internal department or supplier against some internally defined set standards or some externally recognized quality standards?

50. Which of the following thinkers developed the technique of Poka Yoke?

51. Which of these is not one of the seven key areas required by organizations to prove their mettle in before applying for the MBQNA?

52. Which of these is an example of the prevention cost?

53. Which of the following ISO certifications are awarded to hospitals?

54. _______ is a process in which the entire scope of the process is changed or redesigned backed by an organizational change.

55. Which of the following organizations has developed Self assessment guidelines for organizations?

56. The tree diagram used in project planning is also called a _________.

57. What does C stand for in the acronym PDCA?

58. Which of the following should be implemented by construction Companies to ensure a more effective management for quality?

59. Which of these is not a cost of quality?

60. Which of the following groups form the middle level of the pyramid in an organizational hierarchy?

61. State whether True or False.The costs of quality are the same as that of profitability.

9.
State whether True or False.
A process decision program chart should be prepared before implementing any plan especially when there is low cost of failure.

14.
State whether True or False.
The statistical distributions help to detect the variations in the process.

23.
Arrange the steps for self assessment in the correct order.
a)Define means for collection of relevant data
b)Identify strength areas of improvement
c)Plan the objective of self assessment and the scope of assessment
d)Assess the data
e)Define action plan to overcome areas of improvement

32.
State whether True or False.
Interrelationship Diagrams/Diagraphs can be used as a means of organizing disjointed ideas.

41.
State whether True or False.
Healthcare is dependent on external inspections.

43.
State whether True or False.
The term Supply Chain Management was invented by Keith Oliver.

61.
State whether True or False.
The costs of quality are the same as that of profitability.