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11. What type of software is intended to assist processes changing product designs, processes, or workflows within an organization?
Answer
Correct Answer:
Change management software
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12. What is change management?
Answer
Correct Answer:
Changing a product design, process, or workflow within an organization
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13. What does the acceptance of a lot depend on besides its sample results?
Answer
Correct Answer:
The results of the lots before it
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14. What type of phenomenon is the central tendency?
Answer
Correct Answer:
Statistical
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15. What's the purpose of this mark?
Answer
Correct Answer:
Designates a product that conforms with regulations allowing it to be sold within European Economic Area
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16. What does the CE marking stand for?
Answer
Correct Answer:
Conformitè Europëenne
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17. What type of manufacturing does Cellular manufacturing involve?
Answer
Correct Answer:
Cellular manufacturing: A manufacturing process in which capital equipment and operators are placed within a U-shaped cell
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18. What is the typical shape of a cell?
Answer
Correct Answer:
U-shaped
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19. What does a cell arrangement typically include?
Answer
Correct Answer:
Workers and capital equipment
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20. What is the term for the cause and effect diagram?
Answer
Correct Answer:
Fishbone diagram
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21. What is another name for a "fishbone diagram"?
Answer
Correct Answer:
Cause and effect diagram
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22. What are some examples of cause?
Answer
Correct Answer:
The identifiable origin of a process error or nonconformance
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23. What are the capacity constraint resources?
Answer
Correct Answer:
Any constraint on the output of the process
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24. Any constraint on the output of the process, other than a what?
Answer
Correct Answer:
Bottleneck
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25. According to the Capability Maturity Model, what is the process of going from immaturity to maturity?
Answer
Correct Answer:
Development
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26. A plan that governs the development of software processes from immaturity to maturity and effectiveness is called what?
Answer
Correct Answer:
Capability maturity model
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27. How does the amount a process can vary while remaining stable relate to the control charts?
Answer
Correct Answer:
Ability
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28. What sort of metric is measure of how a process varies while remaining stable?
Answer
Correct Answer:
Capability
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29. What type of program documents corrective action taken after an accident or nonconformance?
Answer
Correct Answer:
A program
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30. What is a program designed to implement and document corrective action?
Answer
Correct Answer:
CAPA program
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31. Calibration is the act of comparing a measurement tool's output with what?
Answer
Correct Answer:
A tool with known accuracy
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32. Calibration is the process of tuning a measurement tool by comparing its output to a tool with what?
Answer
Correct Answer:
Known accuracy
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33. Business process re-engineering is the act of reworking what?
Answer
Correct Answer:
Business processes
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34. What is a 'breakthrough improvement'?
Answer
Correct Answer:
More than a gradual improvement—a sudden and intentional performance increase to a greater quality tier
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35. What type of plot is used to identify statistical outliers?
Answer
Correct Answer:
Box and whisker plot
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36. What are outliers highlighted in a Box and Whisker Plot?
Answer
Correct Answer:
Information
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37. What is the BSR also responsible for creating?
Answer
Correct Answer:
American National Standards
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38. What board is responsible for creating new national standards?
Answer
Correct Answer:
Board of Standards Review
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39. A block diagram displaying the components of a workflow is referred to as what?
Answer
Correct Answer:
A graphic that displays the operational components
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40. What is the meaning of the term "best practice"?
Answer
Correct Answer:
An agreed-upon cross-industry method that supports process improvement within an organization
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41. What type of improvement is best practice?
Answer
Correct Answer:
Process
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42. What is a study designed to determine?
Answer
Correct Answer:
Whether improving a product costs more than any increase in revenue
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43. A study designed to determine whether improving a product costs more than any increase in revenue because of improved customer satisfaction or functionality what is its name?
Answer
Correct Answer:
Benefit-cost analysis
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44. What does benchmarking measure?
Answer
Correct Answer:
Level of quality
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45. The process of benchmarking is done to ensure that what is the quality achieved at market leading organizations?
Answer
Correct Answer:
The level of quality
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46. What is the process by which an organization determines the level of quality achieved at market-leading organizations and then replicates their processes?
Answer
Correct Answer:
Benchmarking
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47. What is the purpose of the Batch and Queue process?
Answer
Correct Answer:
The process of intentionally overproducing components and then staging them at the next operational area
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48. What is the purpose of overproducing components and staging them before using them?
Answer
Correct Answer:
Batch and queue
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49. What is a common practice to determine product quality?
Answer
Correct Answer:
Failure mode and effects analysis
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50. What prevents a resource from stagnation or overuse?
Answer
Correct Answer:
Balancing the line
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51. What happens when resources stagnate?
Answer
Correct Answer:
Overuse
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52. What is the purpose of the Balanced Scorecard?
Answer
Correct Answer:
Continuous strategic improvement
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53. What is the term for a system for continuous strategic improvement based on top-down management regarding internal workflows?
Answer
Correct Answer:
Balanced scorecard
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54. What type of facility is balanced plant?
Answer
Correct Answer:
A facility containing exactly enough raw materials to create the exact number of products that the market demands
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55. A facility containing exactly enough what to create the exact number of products the market demands?
Answer
Correct Answer:
Raw materials
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56. What is a facility that contains exactly enough raw materials to create the exact number of products that the market demands called?
Answer
Correct Answer:
Balanced plant
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57. What does the term "total inspection" refer to?
Answer
Correct Answer:
The average of all units inspected in all lots
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58. What is the average of all units inspected in all lots?
Answer
Correct Answer:
Average total inspection
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59. What does the acronym "ASN" stand for?
Answer
Correct Answer:
Average sample number
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60. What is the name of the metric that denotes the number of inspections that must take place before a shift in magnitude occurs?
Answer
Correct Answer:
Run lengths
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61. What is the maximum level of quality that a finished product can achieve based on average incoming quality?
Answer
Correct Answer:
Outgoing quality limit
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62. What is the name of the metric that compares the quality of a finished product with the quality of its constituent components?
Answer
Correct Answer:
Outgoing quality
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63. How is process stability evaluated using the average chart?
Answer
Correct Answer:
Using the subgroup average
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64. What type of average is used to evaluate process stability?
Answer
Correct Answer:
Subgroup
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65. What do the machines that inspect products have the authority to do?
Answer
Correct Answer:
Shut down production
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66. What are Machines inspecting?
Answer
Correct Answer:
Products and components
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67. An automated quality process that inspects products and components is called what?
Answer
Correct Answer:
Autonomation
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68. What are the machines inspecting?
Answer
Correct Answer:
Products and components
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69. What is the purpose of an automotive quality management system?
Answer
Correct Answer:
Any quality management system designed to enforce and improve best practices related to automotive production
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70. The quality management system is to enforce and improve what?
Answer
Correct Answer:
Best practices
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71. What term refers to a quality management system for automotive production?
Answer
Correct Answer:
Automotive Quality Management System
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72. What are audit software designed to do?
Answer
Correct Answer:
Help quality managers respond to audit requests
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73. Quality managers can use audit software to respond to what?
Answer
Correct Answer:
Audit requests
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74. What is an audit intended to do?
Answer
Correct Answer:
Verify whether an organization, its products, or its services comply with standards set down by a third-party governing body
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75. What does a quality control method use to determine if a unit passes inspection?
Answer
Correct Answer:
Measurable attributes
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76. An aggregate of what determines whether to halt or continue an industrial process?
Answer
Correct Answer:
Conformance data
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77. What is the aggregate of conformance data that determine whether to halt or continue an industrial process?
Answer
Correct Answer:
Attribute data
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78. What is unrelated to random probability an assignable cause?
Answer
Correct Answer:
An identifiable source of deviation
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79. What is an identifiable source of deviation?
Answer
Correct Answer:
Assignable cause
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80. Quality assessment ensures that what?
Answer
Correct Answer:
That an organization or product conforms to a quality benchmark
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81. Quality assessment is the process of ensuring that an organization or product conforms to what?
Answer
Correct Answer:
A quality benchmark
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82. What type of benchmark ensures that an organization or product conforms to a quality benchmark?
Answer
Correct Answer:
Assessment
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83. What is another name for arrow diagram?
Answer
Correct Answer:
Flow chart
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84. What is used to map out workflows?
Answer
Correct Answer:
Arrow diagram
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85. How much it costs to determine quality?
Answer
Correct Answer:
Appraisal cost
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86. What is the term for determining whether the quality organizations deliver?
Answer
Correct Answer:
Appraisal
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87. An organization uses the ANSI ASC X12 to do what?
Answer
Correct Answer:
Deliver shipping notifications
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88. What is the ANSI standard that governs how organizations communicate with customers?
Answer
Correct Answer:
ANSI ACS X12
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89. What is the ANOVA used for?
Answer
Correct Answer:
To point out how a factor or factors contribute to overall variation
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90. What are the main purposes of anom?
Answer
Correct Answer:
To help citizen data scientists understand variance when troubleshooting workflows and creating new processes
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91. What is the ANOM chart designed to help citizens understand?
Answer
Correct Answer:
Variance
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92. What does ASTD promote for workers being trained for the job?
Answer
Correct Answer:
Classroom materials
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93. What organization in the US is ASTD?
Answer
Correct Answer:
American Society for Training and Development
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94. What is ASTM's purpose?
Answer
Correct Answer:
A nonprofit offering a discussion group
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95. What standards does ASTM create?
Answer
Correct Answer:
Voluntary standards
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96. What is the ANSI-ASQ responsible for accrediting?
Answer
Correct Answer:
Certifying quality and environmental management systems
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97. What standards are accredited by ANSI?
Answer
Correct Answer:
ISO 9001 and ISO 14001
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98. ANSI is responsible for standards within the U.S. what organization is ANSI a member of?
Answer
Correct Answer:
International Organization for Standardization
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99. Who represents the United States in the ISO?
Answer
Correct Answer:
American National Standards Institute
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100. What company has compiled the USACI index since 1994?
Answer
Correct Answer:
American Customer Satisfaction Index
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101. When was the American Customer Satisfaction Index created?
Answer
Correct Answer:
1994
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102. What kind of improvement is emphasized?
Answer
Correct Answer:
Continuous
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103. Which type of system is designed to improve aerospace manufacturing?
Answer
Correct Answer:
Aerospace Quality Management Systems
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