Total Quality Management MCQ

1. A transaction by which the recipient of a product arranges to return defective goods to what?

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2. What is the term for a transaction in which the recipient of defective goods

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3. What is Responsible Care?

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4. What does the name of the initiative mean?

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5. What is Responsible Care

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6. How can people measure the same item and have different results?

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7. What is the term for the variation that occurs when two or more people measure the same item using different techniques?

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8. What is another term for the term repeatability?

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9. What is a property of measurements that allows them to be repeated?

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10. Reliability is the probability that a product or part will adequately perform its purpose for what period of time?

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11. What term is used to describe the probability that a product or part will adequately perform its purpose for a specific period of time in a specific set of conditions?

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12. What is the third part of the three-pronged quality management system?

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13. What is the term for the three-pronged approach to managing for quality?

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14. What does "quality policy" mean?

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15. Quality policy is the organization

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16. What type of documentation outlines the standards, quality processes and procedures related to a specific product, service, or project?

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17. What is the name of the company policy?

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18. What is a term used to describe the process used to design, manufacture and deliver products and services that meet customer requirements in accordance with company policy?

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19. What is a quality management system?

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20. What is another term for quality management?

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21. A planned, systemized set of activities to ensure that products and processes meet customer requirements are known as what?

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22. What are the operational techniques and activities that are used to fulfill requirements for quality?

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23. The purpose of PPAP is to ensure that suppliers comply with what?

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24. What is the process of approval for production parts?

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25. What is a type of process?

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26. What kind of actions are they?

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27. What term describes the difference between designing in quality versus inspecting in quality?

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28. What type of quality activities deals with nonconformances?

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29. What does Poka-yoke mean in English?

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30. What is the Japanese term for "making fail-safe"?

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31. What does PLM stand for?

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32. What is the PDCA cycle a four step process for?

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33. Which country was W. Edwards Deming from?

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34. Who wrote Statistical Method From the Viewpoint of Quality Control?

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35. What ISO standard was added to the GFSI

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36. Who published the PAS 220?

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37. A chart that displays the most important defects and their causes in descending order is based on the principle that what percentage?

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38. What is the system designed to help companies identify and control?

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39. What does an OH&S policy statement express a commitment to?

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40. What are OH&S performance goals that organizations set for themselves and wish to achieve?

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41. What is an example of a management system?

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42. What is the goal of OH&S programs?

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43. What does the goal of OH&S programs foster?

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44. What does OEM stand for?

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45. What is the name of the document from the Open Compliance and Ethics Group that provides guidance for companies about the core processes of integrated governance, risk and compliance?

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46. What is the name of OCEG

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47. What is the term used to describe the deviation or nonfulfillment of a specified requirement?

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48. What is a term used to describe a defective material, product, or part?

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49. What is the abbreviation for Nonconforming Material Report?

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50. What type of agreement provides reciprocity between organizations?

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51. What are formal agreements providing reciprocal recognition of?

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52. What is a common abbreviation for Mutual Recognition Agreement?

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53. What term is used to describe a practice that is overburdening?

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54. How many terms are used to describe inconsistency?

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55. What is the Japanese term for activities that are wasteful?

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56. What discipline deals with manufacturing operations?

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57. What does MES stand for?

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58. What is the focus of the Lean manufacturing school of thought?

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59. KPI

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60. KPI stands for what term?

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61. What kind of perimeter characteristic could affect safety or compliance with regulations?

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62. What can affect the safety or compliance of the product?

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63. What term do Japanese use for one of the primary tools of a just-in-time system?

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64. Where is the term "KaiZen" recognized?

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65. What is another name for The Japanese term that refers to continuous improvement?

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66. What does

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67. What does WIP mean?

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68. What is the standard that harmonizes supplier requirements?

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69. Which country first harmonized supplier quality requirements?

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70. What is the ISO/TS 16949 standard?

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71. The standards were developed to help companies document, monitor and improve their quality systems by whom?

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72. Who administrates ISO certification?

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73. When were the ISO 9000 standards revised?

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74. Where is the Quality Management System approach based?

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75. What ISO is responsible for the Food Safety standard?

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76. What is the name of the standard that outlines risk management practices for medical device manufacturers?

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77. What is another name for ISO 14000?

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78. What does ISO 14000 stand for?

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79. What is a standard related to environmental management?

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80. What standard outlines the requirements for a comprehensive management system for the manufacturing of medical devices?

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81. Who has a stake in the OH&S performance of an organization?

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82. Inspection Plan Management is the implementation of what for materials and goods?

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83. What does IPM stand for?

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84. What does the inspection plan show up to?

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85. What is a type of plan that includes inspecting a facility?

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86. What is the purpose of the incoming goods process?

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87. What are used as a quality improvement tool for varying data?

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88. What type of chart are histograms?

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89. Histograms are used as a what kind of quality improvement tool for varying data?

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90. What does HIPAA address in regards to data security and privacy?

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91. What is the acronym for HIPAA?

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92. In what year was HIPAA enacted?

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93. In what way are hazards dangerous?

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94. The process of recognizing a health and safety hazard is called what?

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95. What is HACCP?

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96. What is a quality management system used to ensure food and beverage control safety in the US?

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97. A term that describes the integrated approach companies take to manage these three areas is what?

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98. What is another name for the Integrated approach to governance, risk management and compliance?

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99. What is a good example of a variable that is not measurable?

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100. What is the term that describes close agreement among repeated measurements of the output made under the same operating conditions over a period of time?

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101. What type of system can be used to track and monitor gages?

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