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Basic Business Writing MCQ

1. A rsume can be delivered through _____.

Mail

E-mail

Fax

All of the above

Answer

Correct Answer: All of the above

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2. The subject line of a business message should _____.

Clearly indicate the topic of the message

Should be warm and personal in tone

Is friendly but not too casual

Provides necessary and any missing information

Answer

Correct Answer: Clearly indicate the topic of the message

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3. While writing a good-news message, _____.

The main idea should be places at the beginning

Supporting details should be omitted

The closing thought should always be emphasized

An inductive sequence should be followed

Answer

Correct Answer: The main idea should be places at the beginning

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4. The subject line for a persuasive e-mail should _____.

Be a call for action

Provide a clear idea of the topic

Be as vague as possible

Summarize your sales pitch

Answer

Correct Answer: Provide a clear idea of the topic

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5. Which of the following sentences has errors in punctuation?

We're expected to bring hotdogs, buns, and beverages to the company picnic; otherwise, we won't be allowed to enter.

Our staff are required to do three things: come in on time, meet every deadline, and check all work for accuracy.

None of the employees wanted to leave early, in fact they all wanted to stay late, and finish the job.

Answer

Correct Answer: None of the employees wanted to leave early, in fact they all wanted to stay late, and finish the job.

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6. Which of the following should be included at the beginning of a long memo?

A table of contents

A title page

A summary paragraph

An apology

Answer

Correct Answer: A summary paragraph

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7. Since e-mails are completely private and encrypted, there is no danger in including sensitive information like credit card numbers and passwords in your messages.

True

False

Answer

Correct Answer: False

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8. In the block business letter format, all text is left justified, including your return address information.

True

False

Answer

Correct Answer: True

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9. A professional CV/resume should always include which of the following?

List of references

Weaknesses

Salary history

Political affiliation

None of the above

Answer

Correct Answer: None of the above

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10. Which of the following statements regarding e-mail subject lines is false?

Subject lines should be brief.

Subject lines should pertain to the body of the e-mail.

Subject lines should be complete sentences.

Subject lines should give a clue as to the contents of the message.

Answer

Correct Answer: Subject lines should be complete sentences.

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11. What is the primary goal of a business memo?

To communicate company information or objectives to a select group of employees

To communicate policy changes to clients or suppliers

To communicate sensitive information on a company-wide basis

Answer

Correct Answer: To communicate company information or objectives to a select group of employees

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12. Fundraising letters should always include a specific date by which you want the recipient to take action.

True

False

Answer

Correct Answer: True

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13. Identify the main attribute(s) of a user-centered objective for a CV/resume.

It briefly describes what and how the applicant will contribute to the organization.

It specifically names the company and job title.

It briefly summarizes the applicant's work experience.

It is tailored to a specific organization and position.

a, b, and d

b, c, and d

Answer

Correct Answer: a, b, and d

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14. Which of the following information should not be included in the closing section of a cover letter?

Your signature

Highlights of your CV

A reminder of why you are a good match for the company

A request for an interview

Answer

Correct Answer: Highlights of your CV

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15. A mailing list for e-mail is almost always preferable to sending a separate e-mail to each person.

True

False

Answer

Correct Answer: True

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16. How does a memo rank in terms of formality of writing style?

MEMOSare the least formal of all business writing.

MEMOSshould be more formal than a business letter.

MEMOS are less formal than a business letter but more formal than an e-mail.

Answer

Correct Answer: MEMOS are less formal than a business letter but more formal than an e-mail.

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17. When sending an e-mail to a group of people on a mailing list, what should you avoid?

Long sentences

Discussion of personal issues

Attachments

Addressing anyone by name

Answer

Correct Answer: Discussion of personal issues

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18.
Choose the phrase that best completes the following sentence.
The opening segment of most types of effective business letters should build reader interest, explain the purpose for writing, and ______________ .

provide a list of recommendations

request a specific action

provide an overview of the document's contents

Answer

Correct Answer:

provide an overview of the document's contents

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19. Which list below best represents the types of information potential employers look for or expect to find on a CV/resume?

Educational background, salary requirements, computer literacy

Work experience, disabilities, organizational skills

Communication skills, educational background, phone number

Related experience, references, marital status

Answer

Correct Answer: Communication skills, educational background, phone number

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20. Which of the following best represents an effective, user-centered objective for a CV/resume?

Hone my teaching skills while expanding my knowledge of English language and literature.

Help ABC School realize its goal of becoming the city's top high school for the humanities by joining the English Department as a specialist in English Literature.C

Join the English Department at ABC School to teach literature and writing to high school students.

Seeking a position of English Teacher for a high school where my strong dedication to children's overall development and extensive experience of teaching English Literature to high school students is effectively utilized.

Answer

Correct Answer: Seeking a position of English Teacher for a high school where my strong dedication to children's overall development and extensive experience of teaching English Literature to high school students is effectively utilized.

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21. Which of the following information is least essential for a strong CV/resume?

Objective

Contact information

Honours and awards

Dates of employment

Answer

Correct Answer: Honours and awards

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22. Which of the following actions should be performed repeatedly during the business writing process?

Proofreading

Summarising the topic

Researching

Defining the audience

Answer

Correct Answer: Proofreading

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23. Which of the following best defines the notion of digital literacy?

The technical ability to operate digital devices and various software programs

The creative ability to design websites

The cognitive ability to use digital tools to access, manage, and use information delivered via computer, as in the Internet, e-mail, and newsgroups

Answer

Correct Answer: The cognitive ability to use digital tools to access, manage, and use information delivered via computer, as in the Internet, e-mail, and newsgroups

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24. Periods of unemployment should never be addressed in a CV/resume or cover letter.

True

False

Answer

Correct Answer: False

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25. When writing and formatting business e-mails, which of the following is best to avoid?

Short paragraphs

Using plain text

Using emoticons

Messages under twenty-five lines long

All of the above

Answer

Correct Answer: Using emoticons

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26. Which of the following best represents a useful e-mail subject line?

Need info by end of week

URGENT: Sales reports due April 4

Question about meeting

RE: URGENT

Answer

Correct Answer: URGENT: Sales reports due April 4

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27. What information should be included in the dateline of a press release?

Date of distribution and name of city of the company or individual

Date when press release was written

Date of distribution and name of writer

Date and full name of news outlet the release was sent to

Answer

Correct Answer: Date of distribution and name of city of the company or individual

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28. Firing an employee via e-mail is an acceptable business practice.

True

False

Answer

Correct Answer: False

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29. Which of the following is a good example of eliminating wordiness in business writing?

For the simple reason that = because

In the event that employees are unable to utilise = If employees cannot use

Within a relatively short period of time = soon

At this juncture in time = currently

All of the above are good examples of eliminating wordiness.

None of the aboveâ€”it is imperative that business documents utilise verbose terminology

Answer

Correct Answer: All of the above are good examples of eliminating wordiness.

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30. Which of the following formatting devices should not be used in a business memo?

Block-style paragraphs

Section headings

Double spacing

Bulleted lists

Answer

Correct Answer: Double spacing

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31. Which of the following best exemplifies an informative and useful subject line for a business memo?

Third Quarter Cat Calendar Sales Strategies

Third Quarter Calendars

Cat Strategies

Cat-astrophic Calendar Sales

Answer

Correct Answer: Third Quarter Cat Calendar Sales Strategies

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32. Which of the following statements about press releases is false?

Press releases are an excellent way to sell a product or announce a sale

Including quotes adds interest and credibility to a press release.

Press releases can be used to alert the media about any newsworthy event.

Effective press releases should be written from the perspective of a journalist

Answer

Correct Answer: Press releases are an excellent way to sell a product or announce a sale

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33. Which of the following fall under the category of "business communication"?

Elevator speeches

Advertising

Product testimonials

CVs and cover letters

All of the above

b and c

Answer

Correct Answer: All of the above

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34. If an e-mail is forwarded around the office and edited or added to by several people, what information should be changed each time it is re-sent?

The subject line

The list of recipients

The content

Nothingâ€”it should remain in its original form

Answer

Correct Answer: The subject line

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35. Which of the following statements about business MEMOS is true?

Effective MEMOS use a factual tone and common language.

The structure should be simple and coherent, with one idea per paragraph.

It is essential to consider the audience before writing a memo.

The main information or call to action should be addressed in the opening sentences.

All of the above

None of the above

Answer

Correct Answer: All of the above

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36. It is a common practice for one person to have several different CVs/resumes, each targeted to a different kind of company or position.

True

False

Answer

Correct Answer: True

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37. In business writing, it is best to use gender-neutral terms as often as possible.

True

False

Answer

Correct Answer: True

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38.
Fix the comma splice in the example below by choosing the grammatically correct phrase that best completes the sentence.
Comma Splice:
I finished the weekly report, I have not submitted it to my boss.
Rewritten Sentence:
I finished the weekly ______________ have not submitted it to my boss.

report, but I

report I

report; I

a and c

All of the above

Answer

Correct Answer:

a and c

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39. What should every business e-mail include?

Date

List of recipients

Salutation

Signature

Answer

Correct Answer: Salutation

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40. Mixing fonts and point sizes is an acceptable practice for sales letters.

True

False

Answer

Correct Answer: True

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41. It is always a good idea to introduce a new topic in the closing segment of a business letter.

True

False

Answer

Correct Answer: True

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42. An important goal of any business writing is to demonstrate expertise or achievements in a memorable way. One effective method of doing that is the PAR method, which stands for:

Problem-action-results

Problem-activity-re-do

Participation-achieves-results

Problems-about-results

Answer

Correct Answer: Participation-achieves-results

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43. Which of the following phrases would "establish a context" for a business letter?

As we discussed at the conference last week...

Ms Wetherby of XTZ Exteriors suggested I contact you...

After evaluating the software you sent us...

a and c

All of the above

Answer

Correct Answer: All of the above

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44. Business MEMOS should always include a greeting and be signed by the writer.

True

False

Answer

Correct Answer: False

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45. Which of the following statements about the executive summary of a business report is false?

The executive summary should be written in non-technical language.

The executive summary provides an overview of findings, conclusions, and recommendations.

The executive summary includes new information not presented in the report.

The executive summary is written after the report has been completed.

Answer

Correct Answer: The executive summary includes new information not presented in the report.

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46. A CV/resume should never exceed one page in length.

True

False

Answer

Correct Answer: False

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47. When it comes to word choice in business writing, which of the following statements is true?

The use of industry-specific jargon and acronyms make documents easier to read and should be used liberally.

The use of phrases like

Short, simple words should be replaced by longer, more formal words to give the document an air of professionalism.

a and c

None of the above

Answer

Correct Answer: None of the above

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48. You should read your finished writing project aloud at least once before publishing or distributing it.

True

False

Answer

Correct Answer: True

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49. Job objectives on CVs/Resumes are useful for which of the following reasons?

They help Human Resources direct your CV to the appropriate department.

They allow you to highlight your relevant experience and training.

They allow you to indicate which job you are best suited for.

They give you the chance to present yourself as capable, confident, and employable.

Answer

Correct Answer: They allow you to indicate which job you are best suited for.

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50. It is always better to write in your natural voice than to use overly formal language.

False

True

Answer

Correct Answer: True

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51. Which sentence below is written in active voice?

The graphic designer was hired by the marketing department.

The research has been completed by the committee.

Mr Werner implemented the new sales strategy.

The bylaws were decided upon by the board members yesterday.

Answer

Correct Answer: Mr Werner implemented the new sales strategy.

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52. Which of the following practices will provide your audience with adequate context for your e-mails?

Using meaningful subject lines

Identifying yourself or your reason for writing

Referring to or quoting the e-mail to which you are responding

All of the above

Answer

Correct Answer: All of the above

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53. Which of the following statements about replying to business e-mails is true?

It is good practice to respond to e-mails within a reasonable time frame.

In the case of ongoing or established correspondence, it may be acceptable to omit the salutation.

It is acceptable to delete older messages from the bottom of your e-mails in order to control message size and to keep your messages looking clean.

It is acceptable to embed your response in the sender's message, as long as you alert the sender at the top of the e-mail.

All of the above

None of the above

Answer

Correct Answer: All of the above

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54. Choose the sentence below that illustrates correct subject-verb agreement.

A select group of seven employeesâ€”including Beth, Tom, and Joeâ€”has been assigned to the project.

A select group of seven employeesâ€”including Beth, Tom, and Joeâ€”have been assigned to the project.

A select group of seven employeesâ€”including Beth, Tom, and Joeâ€”are assigned to the project.

Answer

Correct Answer: A select group of seven employeesâ€”including Beth, Tom, and Joeâ€”has been assigned to the project.

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55. Most professional cover letters are at least two pages long.

True

False

Answer

Correct Answer: False

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56. E-mails are considered legal documents and are generally admissible as evidence.

True

False

Answer

Correct Answer: True

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57.
Choose the phrase that best completes the following sentence.
If you mail your donation by March 31, _________ will send you a free gift.

Sally and myself

Sally and I

a and b

Answer

Correct Answer:

Sally and I

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58. Which of the following guidelines should you consider when sending attachments via e-mail?

Whenever possible, resize large files before sending.

Inform the reader in the body of the e-mail that you have included an attachment.

Ensure that all attachments have been converted to PDF format.

a and b

All of the above

Answer

Correct Answer: a and b

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59. Which of the following salutations is the least acceptable to use when the name or gender of the recipient is unknown?

Dear Recruiter,

Dear Sales Department,

To Whom It May Concern

Dear Sir or Madam,

Answer

Correct Answer: To Whom It May Concern

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60. What is the primary purpose of a cover letter?

To explain why you are leaving your current job

To introduce you and your CV to a potential employer

To demonstrate your grammar and punctuation skills

To list your relevant experience

Answer

Correct Answer: To introduce you and your CV to a potential employer

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61. Which of the following phrases best represents concise business writing?

The question as to whether he will succeed is

The fact that he had not succeeded is

His failure is

That he is a man who failed is

Answer

Correct Answer: His failure is

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62. Which of the following should not be included in the heading segment of a memo?

Subject line

Recipient's full name and title

Summary of action required

Full date

Answer

Correct Answer: Summary of action required

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63. Which of the following activities should be completed before writing a cover letter?

Researching the company or position

Reading the job advertisement carefully

Setting up an interview

a and b

b and c

Answer

Correct Answer: a and b

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64. Which of the following practices is not acceptable when writing and formatting a CV/resume?

Use of short, concise sentences

Use of bulleted lists

Use of parallel verbs

Use of columns

All of the above are acceptable practices.

Answer

Correct Answer: All of the above are acceptable practices.

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65. Which of the following sentences uses parallel sentence structure?

My education, my management experience, and my ability to motivate staff make me an excellent candidate for the position.

My goals are to improve my value to the company, work my way up the corporate ladder, and to retire early.

My job duties included processing service orders, maintenance of field reports, and inventory control.

Answer

Correct Answer: My education, my management experience, and my ability to motivate staff make me an excellent candidate for the position.

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66. What is the first thing you should do before beginning any business writing project?

Gather the necessary research

Develop the outline

Define the audience

Answer

Correct Answer: Define the audience

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67. Which of the following is not a complete sentence?

He ran.

Sold one case of plastic straws today.

They decided yesterday.

I am.

Answer

Correct Answer: Sold one case of plastic straws today.

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68. When is it appropriate to send lewd jokes or pictures in a business e-mail?

Such matter should never be sent in a business e-mail.

Such matter may be sent in a business e-mail if one's office atmosphere encourages it.

If you have received such matter via office e-mail from a co-worker, it is acceptable to forward it in a business e-mail.

Such matter may be sent in a business e-mail only if your boss approves.

Answer

Correct Answer: Such matter should never be sent in a business e-mail.

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69. What is the main reason that e-mails should be sent in text format?

Text format is easier and faster to use.

Text format looks more professional.

Some people dislike html formats.

Different e-mail programs may

Answer

Correct Answer: Different e-mail programs may

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70. Which of the following is not typically included in the work experience section of a CV/resume?

Names of the companies you worked for

Positions you held

Reasons you left a position

Duties you performed

Answer

Correct Answer: Reasons you left a position

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71. Which of the following is considered plagiarism?

You receive an interesting idea or lead from a colleague via e-mail, then forward it to everyone on your address list.

You appropriate passages, ideas, or information from another source for use in your own writing without citing the source.

You write a report specifically for your company's use, then later publish it under your own name outside the organization and without permission.

You use the general ideas of another author without quoting verbatim, but you do cite the author.

Answer

Correct Answer: You appropriate passages, ideas, or information from another source for use in your own writing without citing the source.

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72.
Choose the phrase that best completes the following sentence.
When writing the first of what may become a series of complaint letters to a particular company, it is best to avoid _______________ .

listing supporting details for your claim

conveying a sense of anger and frustration

suggesting how you'd like to be compensated

including contact information

Answer

Correct Answer:

conveying a sense of anger and frustration

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73. What is it understood to mean when an e-mail is written entirely in capital letters?

The message is urgent.

Nothingâ€”using all caps is a common e-mail practice.

The writer is shouting.

The message may be forwarded to your mailing list.

Answer

Correct Answer: The writer is shouting.

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74. Which of the following statements about cover letters is false?

Phrases like

Cover letters should be addressed to a named individual whenever possible.

The body of a cover letter should highlight qualifications related to the position.

Name-dropping is acceptable if the named connection is relevant to the potential employer.

Cover letters should be tailored to each job application.

None of the above

Answer

Correct Answer: None of the above

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75. Which of the following information should not be included in the opening paragraph of a business memo?

Details about key findings or recommendations

An overview of the problem the memo addresses

The purpose of the memo

A mention of the action taken or requested

Answer

Correct Answer: A mention of the action taken or requested

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76. Why is it so important to use action verbs in all types of business writing?

Action verbs help make sentences more concise.

Action verbs make the writing easier for readers to understand.

Action verbs are more convincing and make the writing more persuasive.

All of the above

Answer

Correct Answer: All of the above

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77. When writing a business report for your company, how should you handle a request to include your opinions or recommendations about the reports contents?

Prepare a separate document to be presented apart from the report.

Include your recommendations in the report after the executive summary.

Leave them out; your opinions don't matter.

Answer

Correct Answer: Leave them out; your opinions don't matter.

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78.
Choose the phrase that best completes the following sentence.
An effective ______________ must appeal to the recipient

letter of complaint

sales letter

press release

fundraising letter

Answer

Correct Answer:

fundraising letter

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79. Which of the following elements does not belong in an effective fundraising letter?

A postscript (P.S.) at the end of the letter

A direct request for money

A discussion of benefits to the letter recipient

Neutral, unemotional language

Answer

Correct Answer: Neutral, unemotional language

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80. Run-on sentences and fragments are acceptable in memos, e-mails, and other internal business communication.

True

False

Answer

Correct Answer: False

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81. As a general rule, all verbs in a particular document should be written in the _________ tense.

Same

Present

Past

Future

Answer

Correct Answer: Same

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82. It is best to avoid diagrams, charts, or attachments when composing a business memo.

False

True

Answer

Correct Answer: False

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83. Which is the most popular format for business letters?

Block

Indent

Summary format

Attached

Answer

Correct Answer: Block

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84. You should always try to read your writing out loud if you can.

True

False

Answer

Correct Answer: True

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85. A run-on sentence is always incorrect.

True

False

Answer

Correct Answer: True

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86. You should always keep your verbs in the _____ tense.

Same

Present

Past

Determined

Answer

Correct Answer: Same

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87. What is an elevator summary when referring to email?

A brief, one-line summary of the basic facts

A small box you create in the text of the email to give the facts

It's a summary of the email – basically the amount of information you'd be able to give someone during a ride in an elevator

A bulleted list that moves through the email

Answer

Correct Answer: It's a summary of the email – basically the amount of information you'd be able to give someone during a ride in an elevator

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88. It's never appropriate to use the body of an email as your cover letter.

True

False

Answer

Correct Answer: False

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89. What one action should you perform again and again when writing for business?

Good quality research

Let others read your writing

Proofread

Say

Answer

Correct Answer: Proofread

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90. What should you avoid when sending emails to a group of people on a mailing list?

A very long email

Discussion of personal issues

Attachments

Addressing anyone by name

Answer

Correct Answer: Discussion of personal issues

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91. Why should you always send your emails in text format?

It's easier and faster for you

It looks more professional

Some people don't like html formats

Some email programs

Answer

Correct Answer: Some email programs

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92. Which of these is an optional item to include in a business report?

Title page

Table of contents

Appendices

References

Answer

Correct Answer: Appendices

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93. You should always sign your business memos.

True

False

Answer

Correct Answer: False

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94. In the first complaint letter you write (and you might end up writing more than one on the same topic), what should you keep out of it?

A suggestion as to how you want to be compensated for your loss, trouble, etc.

Anger and frustration

Supporting details.

Any personal information

Answer

Correct Answer: Anger and frustration

Note: This Question is unanswered, help us to find answer for this one

95. Where does a memo rank in formality?

Memos should always be formal and professional

Memos are always the least formal of all business writing

More formal than a business letter

Less formal than a business letter but more formal than an email

Answer

Correct Answer: Less formal than a business letter but more formal than an email

Note: This Question is unanswered, help us to find answer for this one

96. What is the best approach while including an attachment with your email?

Keep it short, under 2 pages

Inform the reader in the body of the email that you are including an attachment

Make sure it's in Word or other format everyone can read

Send it in a separate email

Answer

Correct Answer: Inform the reader in the body of the email that you are including an attachment

Note: This Question is unanswered, help us to find answer for this one

97. In the block business letter format, all writing is flush left, even your return address information.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

98. Under no circumstances should you fire someone in email.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

99. What kind of letter does not follow a standard business letter format?

Fundraising letter

Sales letter

Complaint letter

Any letter to a customer or client

Answer

Correct Answer: Sales letter

Note: This Question is unanswered, help us to find answer for this one

100. What is a comma splice?

When you place a comma where a semicolon or period should be

When you place a comma in the wrong place, between a verb and noun, for example

When you use a semicolon where a comma should be

When you don't use a comma at all when one clearly should be used

Answer

Correct Answer: When you place a comma where a semicolon or period should be

Note: This Question is unanswered, help us to find answer for this one

101. What are you appealing to while writing a fundraising letter?

Your recipient's wallet

Your recipient's charitable spirit

The bottom line

The heart

Answer

Correct Answer: Your recipient's charitable spirit
The heart

Note: This question has more than 1 correct answers

Note: This Question is unanswered, help us to find answer for this one

102. A business memo should always start how?

The date

With pertinent business right at the top

A greeting or salutation

With a little introductory paragraph

Answer

Correct Answer: With pertinent business right at the top

Note: This Question is unanswered, help us to find answer for this one

103. If your memo is very long, you should include what?

A table of contents

A summary at the bottom of the memo

A second page

An elevator summary at the top

Answer

Correct Answer: A summary at the bottom of the memo

Note: This Question is unanswered, help us to find answer for this one

104. What should you do if you are asked to include your opinion or interpretation in a business report?

Refuse

Include it in a separate section right after the table of contents or executive summary

Keep that part separate from the main body of the report

Leave it out; your opinion doesn't matter

Answer

Correct Answer: Keep that part separate from the main body of the report

Note: This Question is unanswered, help us to find answer for this one

105. What should be your "voice" in a business letter?

First person

Third person

There should not be a discernible voice

Angry

Answer

Correct Answer: First person

Note: This Question is unanswered, help us to find answer for this one

106. Which of the following is NOT a way in which a job objective is useful?

It helps human resources workers appropriately direct your resume.

You tell your potential employer which job you are best suited for

You get a chance to highlight your relevant experience and training

You have a chance to present yourself as capable, confident and employable

Answer

Correct Answer: You get a chance to highlight your relevant experience and training

Note: This Question is unanswered, help us to find answer for this one

107. When is it appropriate to send lewd jokes or pictures in a business email?

Never

When you know your office atmosphere encourages it

When it's sent to you from someone in the office, then it's OK to forward it on

Always, if your boss approves

Answer

Correct Answer: Never

Note: This Question is unanswered, help us to find answer for this one

108. A mailing list for email is almost always preferable to sending an email to each person individually.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

109. It's perfectly OK to mix fonts and point sizes when writing a sales letter.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

110. What does "PAR" stand for?

Problem-action-results

Problem-activity-re-do

Participation-achieves-results

Problems-about-results

Answer

Correct Answer: Problem-action-results

Note: This Question is unanswered, help us to find answer for this one

111. In the rough draft of your business report, you shouldn't worry about what?

How strong your voice is throughout

Spelling and grammar

Your facts

Who your audience might be

Answer

Correct Answer: Spelling and grammar

Note: This Question is unanswered, help us to find answer for this one

112. In what kind of business letter should you include a catchy headline?

Fundraising letter

Complaint letter

Sales letter

"Seal a deal" letter

Answer

Correct Answer: Sales letter

Note: This Question is unanswered, help us to find answer for this one

113. Which of the following is the best use of active verbs?

We tried to get the best deal

We will try to get the best deal

We sure tried to get the best deal

We should try to get the best deal

Answer

Correct Answer: We will try to get the best deal

Note: This Question is unanswered, help us to find answer for this one

114. You should always include a date by which you want a reply in a fundraising letter.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

115. When you write a press release, you should think like what?

A public relations person

A journalist

A CEO so you sound dignified and intelligent

Yourself

Answer

Correct Answer: A journalist

Note: This Question is unanswered, help us to find answer for this one

116. What piece of information should you always include in a resume, a thing which job seekers often forget?

A job objective

Your email

Your cell phone number

The best time to reach you

Answer

Correct Answer: A job objective

Note: This Question is unanswered, help us to find answer for this one

117. Never consider your resume to be _____.

A foot in the door

Akin to a phone call

A job application

Complete

Answer

Correct Answer: A job application

Note: This Question is unanswered, help us to find answer for this one

118. What should you always include when writing a business email?

Date

Long list of recipients

Salutation

Signature

Answer

Correct Answer: Salutation

Note: This Question is unanswered, help us to find answer for this one

119. In business writing you should try to use gender neutral terms as often as possible.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

120. What is a "dateline" in a press release?

A separate line that includes the date you wrote the press release

A line at the beginning of the press release that includes the city you are based in and the date of the press release

It's another word for a caption on a picture you might include in the press release

The city you are based in

Answer

Correct Answer: A line at the beginning of the press release that includes the city you are based in and the date of the press release

Note: This Question is unanswered, help us to find answer for this one

121. To keep emails sounding friendly, you should use contractions.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

122. Can an "enclosure” go at the top of a letter?

No, never

Enclosure should be after "body of the letter" but before closing and signature.

Yes, always. According to most manuals.

Yes, but it's not advisable

Answer

Correct Answer: Yes, but it's not advisable

Note: This Question is unanswered, help us to find answer for this one

123. What is an inside address?

Recipient's address

Neither

Sender's address

Answer

Correct Answer: Recipient's address

Note: This Question is unanswered, help us to find answer for this one

124. When implying a virtual guarantee, which word should you use?

All of these

Ensure

Insure

Assure

Answer

Correct Answer: Ensure

Note: This Question is unanswered, help us to find answer for this one

125. You should begin a memo with ________.

The time of publication

The context

A call to action

The solution

Answer

Correct Answer: The context

Note: This Question is unanswered, help us to find answer for this one

126. When should you spell out numbers?

Only when a number has technical significance (e.g. 6%)

Only when a number is ten and below

When a number begins a sentence or is ten and below

When a number is ten and above or has technical significance (e.g. 6%)

Answer

Correct Answer: When a number begins a sentence or is ten and below

Note: This Question is unanswered, help us to find answer for this one

127. True or False? It is unacceptable to have a paragraph that is only one sentence.

False

True

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

128. True or False? Memorandums are formal pieces of writing.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

129. It is appropriate to use an abbreviation like ASAP when writing a memo.

It depends on the audience.

False

True

Answer

Correct Answer: It depends on the audience.

Note: This Question is unanswered, help us to find answer for this one

130. Which of the following is grammatically INCORRECT?

Everything is going well except for some trouble in the sales division.

The problem is affecting the whole operation.

They have alot of customers, except in the southern stores.

Their expenses are growing faster than their profits.

Answer

Correct Answer: They have alot of customers, except in the southern stores.

Note: This Question is unanswered, help us to find answer for this one

131. The use of exhibits is intended for:

To break up the writing

Visual information that is easier to interpret than words

All of these

Graphical information that would be impractical to include in the main body

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

132. Entry level job seekers should keep their resume to _________ in length.

1 page

As many pages as you like

no more than 3 pages

2 pages

Answer

Correct Answer: 1 page

Note: This Question is unanswered, help us to find answer for this one

133. True or false? An executive summary is often multiple pages long.

False

True

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

134. A memo is different than a memorandum.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

135. As a rule, sentences in business letters should use which voice?

Active voice

Either voice works equally well

Passive voice

Answer

Correct Answer: Active voice

Note: This Question is unanswered, help us to find answer for this one

136. What does EOM stand for?

Everyone on meeting

End of message

Effective operating meeting

None of these

Answer

Correct Answer: End of message

Note: This Question is unanswered, help us to find answer for this one

137. Which of the following is not a primary document of Business Writing?

User Manual

Business Reports

Letters

Memoranda

Answer

Correct Answer: User Manual

Note: This Question is unanswered, help us to find answer for this one

138. Which is an acceptable way of starting a letter?

(all of these answers are correct)

Dear John

Dear Dr, Mr, Mrs, Miss, or Ms

Dear Sir or Madam

Answer

Correct Answer: (all of these answers are correct)

Note: This Question is unanswered, help us to find answer for this one

139. "Irregardless of the facts, he made the right decision." Is this statement grammatically correct?

Yes

Answer

Correct Answer: No

Note: This Question is unanswered, help us to find answer for this one

140. Which of these are tools when "chunking" your paragraphs?

White space

Bullet lists

Informative headers

All of these

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

141. Unless specifically requested, you should always use which salutations for females?

Mrs

Miss

None of these

Answer

Correct Answer: Ms

Note: This Question is unanswered, help us to find answer for this one

142. What is the correct way to write the date for an American based business letter?

September 5, 1999

5 September 1999

09/05/1999

Answer

Correct Answer: September 5, 1999

Note: This Question is unanswered, help us to find answer for this one

143. What does a good closing in sales writing do?

Clearly states what action you want

Makes the action easy

All of these

Dates the action

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

144. Should there be one space after a colon or two?

Two

It doesn't matter

One

Answer

Correct Answer: One

Note: This Question is unanswered, help us to find answer for this one

145. Which of the following is included in a business letter?

Insider Address

All of these

Sender's Address

Salutation

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

146. What should you include in the signature of a business e-mail from your company?

Only e-mail address and phone number

Name, company link, phone number and e-mail address

Only name and phone number

Only name and company link

Answer

Correct Answer: Name, company link, phone number and e-mail address

Note: This Question is unanswered, help us to find answer for this one

147. What is an appropriate font size?

12 font size

8 font size

Any font size

15 font size

Answer

Correct Answer: 12 font size

Note: This Question is unanswered, help us to find answer for this one

148. What is the proper salutation for males?

All of the above

Mister

Answer

Correct Answer: Mr

Note: This Question is unanswered, help us to find answer for this one

149. What should you not do with your cover letter?

Personally sign the letter

Send it with your résumé

Keep it brief

Write more than one page

Answer

Correct Answer: Write more than one page

Note: This Question is unanswered, help us to find answer for this one

150. When writing a report, more is always better.

False

True

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

151. How do you reach clarity in your writing?

Concise information

Both of these

Neither of these

Ambiguous information

Answer

Correct Answer: Concise information

Note: This Question is unanswered, help us to find answer for this one

152. What should longer reports and documents include?

Nothing just the report is fine.

Executive summary, table of contents, and clearly labelled sections and subsections

Only page numbers should be included.

Reports should not be more than a page long.

An executive summary and nothing else.

Answer

Correct Answer: Executive summary, table of contents, and clearly labelled sections and subsections

Note: This Question is unanswered, help us to find answer for this one

153. True or False? The use of emoticons in any business writing is appropriate.

False

True

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

154. If you are sending a mass e-mail and do not require input from everyone, in which field should you put the majority of names?

Via:

Re:

Cc:

To:

Answer

Correct Answer: Cc:

Note: This Question is unanswered, help us to find answer for this one

155. What does a letterhead usually consist of?

Corporate design, name and address

Corporate design and name

Corporate design

Address and date

Answer

Correct Answer: Corporate design, name and address

Note: This Question is unanswered, help us to find answer for this one

156. Which of the following sections would you find in a business plan?

Executive Summary

Exit Strategy

All of these

Market Analysis

Answer

Correct Answer: All of these

Note: This Question is unanswered, help us to find answer for this one

157. What should you do before submitting a business draft?

Proof-read and make sure it applies to the audience

Make sure it is detailed

Make sure it applies to the audience

Proof-read

Answer

Correct Answer: Proof-read and make sure it applies to the audience

Note: This Question is unanswered, help us to find answer for this one

158. Revising letters and documents is unnecessary as it takes too much time and slows the pace of the business project.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

159. In a business memorandum the letters RE mean Real Executive

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

160. In business communications, it is okay to use an abbreviation in the body of the communication if you have spelled out the abbreviation in an earlier place (e.g. People for the Ethical Treatment of Animals (PETA))

False

True

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

161. In business email communication, it is correct to use such terms as LOL or BTW.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

162. What is a company's mission statement?

A summary of the management team

A statement of competitive strategy.

A statement of upcoming milestones

A statement of purpose.

Answer

Correct Answer: A statement of purpose.

Note: This Question is unanswered, help us to find answer for this one

163. Which of these fonts are appropriate to use?

Times New Roman, Speciar, Comic Sans

Times New Roman and Arial

Arial, Comic Sans, Verdana, Times New Roman

Times New Roman, Comic Sans and Arial

Answer

Correct Answer: Times New Roman and Arial

Note: This Question is unanswered, help us to find answer for this one

164. Which one of these should you be whilst writing a business letter?

Casual

Direct

Enthusiastic

Personal

Answer

Correct Answer: Direct

Note: This Question is unanswered, help us to find answer for this one

165. True or False, it is always appropriate to "reply to all" when answering an e-mail.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

166. When sending a mass e-mail, what should be in your subject line?

A descriptive subject

Any of these

A greeting

Blank

Answer

Correct Answer: A descriptive subject

Note: This Question is unanswered, help us to find answer for this one

167. The recipient's address should go before the salutation.

True

False

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

168. In order to ensure that your words will be interpreted correctly you need:

Inside jokes

Emoticons

Appropriate tone

None of these

Encrypted file names

Answer

Correct Answer: Appropriate tone

Note: This Question is unanswered, help us to find answer for this one

169. What does it mean when you write "enc." in a letter?

There are additional documents included with the letter.

It indicates the end of the letter.

None of these

It indicates the status of the recipient.

Answer

Correct Answer: There are additional documents included with the letter.

Note: This Question is unanswered, help us to find answer for this one

170. Which of the following is an example of an infographic?

An email attachment

A pie chart

A 3D product mockup

A potential logo design

Answer

Correct Answer: A pie chart

Note: This Question is unanswered, help us to find answer for this one

171. What should you not do in sales writing?

Write like you talk

State facts

Bend the truth

Use common words

Answer

Correct Answer: Bend the truth

Note: This Question is unanswered, help us to find answer for this one

172. Which of the following is the best way to sign off an e-mail?

Regards

Love

xoxo

See ya!

Answer

Correct Answer: Regards

Note: This Question is unanswered, help us to find answer for this one

Business Writing MCQs | Topic-wise

MCQ on Basic Business Writing

General Business Writing MCQs

Business Writing Subjects

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Business Writing MCQ

Business Writing Skill Assessment

Business Writing PDF

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Content Writing Skills MCQs

Copywriters Skills MCQs

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Creative Writing MCQs

Creative Writing - Fiction UK MCQs

Basic Business Writing MCQ

1. A rsume can be delivered through _____.

2. The subject line of a business message should _____.

3. While writing a good-news message, _____.

4. The subject line for a persuasive e-mail should _____.

5. Which of the following sentences has errors in punctuation?

6. Which of the following should be included at the beginning of a long memo?

7. Since e-mails are completely private and encrypted, there is no danger in including sensitive information like credit card numbers and passwords in your messages.

8. In the block business letter format, all text is left justified, including your return address information.

9. A professional CV/resume should always include which of the following?

10. Which of the following statements regarding e-mail subject lines is false?

11. What is the primary goal of a business memo?

12. Fundraising letters should always include a specific date by which you want the recipient to take action.

13. Identify the main attribute(s) of a user-centered objective for a CV/resume.

14. Which of the following information should not be included in the closing section of a cover letter?

15. A mailing list for e-mail is almost always preferable to sending a separate e-mail to each person.

16. How does a memo rank in terms of formality of writing style?

17. When sending an e-mail to a group of people on a mailing list, what should you avoid?

18. Choose the phrase that best completes the following sentence.The opening segment of most types of effective business letters should build reader interest, explain the purpose for writing, and ______________ .

19. Which list below best represents the types of information potential employers look for or expect to find on a CV/resume?

20. Which of the following best represents an effective, user-centered objective for a CV/resume?

21. Which of the following information is least essential for a strong CV/resume?

22. Which of the following actions should be performed repeatedly during the business writing process?

23. Which of the following best defines the notion of digital literacy?

24. Periods of unemployment should never be addressed in a CV/resume or cover letter.

25. When writing and formatting business e-mails, which of the following is best to avoid?

26. Which of the following best represents a useful e-mail subject line?

27. What information should be included in the dateline of a press release?

28. Firing an employee via e-mail is an acceptable business practice.

29. Which of the following is a good example of eliminating wordiness in business writing?

30. Which of the following formatting devices should not be used in a business memo?

31. Which of the following best exemplifies an informative and useful subject line for a business memo?

32. Which of the following statements about press releases is false?

33. Which of the following fall under the category of "business communication"?

34. If an e-mail is forwarded around the office and edited or added to by several people, what information should be changed each time it is re-sent?

35. Which of the following statements about business MEMOS is true?

36. It is a common practice for one person to have several different CVs/resumes, each targeted to a different kind of company or position.

37. In business writing, it is best to use gender-neutral terms as often as possible.

38. Fix the comma splice in the example below by choosing the grammatically correct phrase that best completes the sentence.Comma Splice:I finished the weekly report, I have not submitted it to my boss.Rewritten Sentence:I finished the weekly ______________ have not submitted it to my boss.

39. What should every business e-mail include?

40. Mixing fonts and point sizes is an acceptable practice for sales letters.

41. It is always a good idea to introduce a new topic in the closing segment of a business letter.

42. An important goal of any business writing is to demonstrate expertise or achievements in a memorable way. One effective method of doing that is the PAR method, which stands for:

43. Which of the following phrases would "establish a context" for a business letter?

44. Business MEMOS should always include a greeting and be signed by the writer.

45. Which of the following statements about the executive summary of a business report is false?

46. A CV/resume should never exceed one page in length.

47. When it comes to word choice in business writing, which of the following statements is true?

48. You should read your finished writing project aloud at least once before publishing or distributing it.

49. Job objectives on CVs/Resumes are useful for which of the following reasons?

50. It is always better to write in your natural voice than to use overly formal language.

51. Which sentence below is written in active voice?

52. Which of the following practices will provide your audience with adequate context for your e-mails?

53. Which of the following statements about replying to business e-mails is true?

54. Choose the sentence below that illustrates correct subject-verb agreement.

55. Most professional cover letters are at least two pages long.

56. E-mails are considered legal documents and are generally admissible as evidence.

57. Choose the phrase that best completes the following sentence.If you mail your donation by March 31, _________ will send you a free gift.

58. Which of the following guidelines should you consider when sending attachments via e-mail?

59. Which of the following salutations is the least acceptable to use when the name or gender of the recipient is unknown?

60. What is the primary purpose of a cover letter?

61. Which of the following phrases best represents concise business writing?

62. Which of the following should not be included in the heading segment of a memo?

63. Which of the following activities should be completed before writing a cover letter?

64. Which of the following practices is not acceptable when writing and formatting a CV/resume?

65. Which of the following sentences uses parallel sentence structure?

66. What is the first thing you should do before beginning any business writing project?

67. Which of the following is not a complete sentence?

68. When is it appropriate to send lewd jokes or pictures in a business e-mail?

69. What is the main reason that e-mails should be sent in text format?

70. Which of the following is not typically included in the work experience section of a CV/resume?

71. Which of the following is considered plagiarism?

72. Choose the phrase that best completes the following sentence.When writing the first of what may become a series of complaint letters to a particular company, it is best to avoid _______________ .

73. What is it understood to mean when an e-mail is written entirely in capital letters?

74. Which of the following statements about cover letters is false?

75. Which of the following information should not be included in the opening paragraph of a business memo?

76. Why is it so important to use action verbs in all types of business writing?

77. When writing a business report for your company, how should you handle a request to include your opinions or recommendations about the reports contents?

78. Choose the phrase that best completes the following sentence.An effective ______________ must appeal to the recipient

79. Which of the following elements does not belong in an effective fundraising letter?

18.
Choose the phrase that best completes the following sentence.
The opening segment of most types of effective business letters should build reader interest, explain the purpose for writing, and ______________ .

38.
Fix the comma splice in the example below by choosing the grammatically correct phrase that best completes the sentence.
Comma Splice:
I finished the weekly report, I have not submitted it to my boss.
Rewritten Sentence:
I finished the weekly ______________ have not submitted it to my boss.

57.
Choose the phrase that best completes the following sentence.
If you mail your donation by March 31, _________ will send you a free gift.

72.
Choose the phrase that best completes the following sentence.
When writing the first of what may become a series of complaint letters to a particular company, it is best to avoid _______________ .

78.
Choose the phrase that best completes the following sentence.
An effective ______________ must appeal to the recipient