Communications such as telephone, FAX, and pagers are usually a break-even service in hotels.

The __________ is used as the benchmark quotation of a hotel's room rate.

The ___________ allows hotels and their corporate office to access rooms' inventory and make reservations simultaneously.

_______ in housekeeping is measured by the number of hours each person takes to clean an occupied room.

_______ is one of the highest concerns of guests who visit hospitality businesses.

________ will monitor reservations and, based on previous trends and current demand, determine the number and type of rooms to sell at what price to obtain the maximum revenue.

Hotels add a charge to all long distance calls made by the guest. This charge is typically:

Revenue management is:

Which of the following is not a front-office module of the typical Property Management System (PMS)?

Hotel performance is based on which of the following operating ratios?

Which of the following is NOT a function of the front office?