Upon checkout, a guest tells the front desk receptionist that she has never stayed at a worse hotel. In this situation, which of the following reactions would be best on the part of the hotel worker?

A hotel receptionist asks a guest checking in for the required photo ID, but the guest says he doesn't have one. Which is the most polite response for the hotel worker to use?

Which expression would NOT be used when declining an offer?

'Changing the linens' in a hotel room means that the dirty ___________ will be replaced with clean ones.

A customer orders grilled salmon and is given grilled trout instead. He is furious and says such a thing shouldn't happen is such a high-end restaurant. In this situation, which of the following responses should a restaurant or bar worker use?

On a flight, a passenger complains of motion sickness. In this situation, which of the following responses should a flight attendant use to help the passenger?

A traveler asks about the amenities available in a particular holiday resort. In this situation, which response should a travel and leisure industry worker use?

When a person wants to buy a round-trip/return air ticket, it means that he/she wants ____________.

A flight attendant might say: 'Would you like tomato soup as a/an _____________?'

Which expression would NOT be used when you don't understand something that is said to you?

Why is 'privacy' considered one of the most important elements of telephone etiquette for business calls?