Which of the following expressions would NOT be used when you don't understand something that is said to you?

A flight attendant might say: 'Would you like tomato soup as a/an _____________?'

When a person wants to buy a round-trip/return air ticket, it means that he/she wants ____________.

A traveler asks about the amenities available in a particular holiday resort. In this situation, which response should a travel and leisure industry worker use?

The long 'hallway' between the rows of seats in an airplane is called the __________

Why is it important to specify the reason or intention behind a phone call?

'Changing the linens' in a hotel room means that the dirty ___________ will be replaced with clean ones.

Which expression would NOT be used when declining an offer?

A hotel receptionist asks a guest checking in for the required photo ID, but the guest says he doesn't have one. Which is the most polite response for the hotel worker to use?

Upon checkout, a guest tells the front desk receptionist that she has never stayed at a worse hotel. In this situation, which reaction would be best on the part of the hotel worker?

A guest checking into a hotel asks if he can pay upon check-out, which is against hotel policy. In this situation, which response should a hotel worker use?