> > >

Guest Relations Executive MCQs

You have made a telephone call to a guest to confirm his arrival. Why should you clarify the purpose of your call right at the outset?

It makes the communication clear, and is polite too. One must not assume that the receiver of the call knows why the call has been made to him, and what is expected of him.

It is not at all necessary to clarify the purpose of the call. The receiver of the call must make out from your introduction that it is a arrival-confirmation call from the hotel.

It is not at all necessary to clarify the purpose of the call. Rather, the receiver of the call may consider it an affront to his intelligence.

It puts you in command, and inisinuates to the receiver of the call that you, and not him, are the boss.

Answer

Correct Answer: It makes the communication clear, and is polite too. One must not assume that the receiver of the call knows why the call has been made to him, and what is expected of him.

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Guest Relations Executive Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it

More Guest Relations Executive MCQ Questions

Guest Relations Executive Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it