With which of the following departments a Guest Relations Executive should coordinate for providing baggage movements and external services to guests?

What is the first step in mollifying a customer who has received bad service?

You unintentionally hurt the sentiments of a co-worker belonging to another country. What is the best way to make up?

Choose the most grammatically correct statement.

You have made a telephone call to a guest to confirm his arrival. Why should you clarify the purpose of your call right at the outset?

Which would be the best thing to say to an irate customer?