Which of the following would be the best thing to say to an irate customer?

You have made a telephone call to a guest to confirm his arrival. Why should you clarify the purpose of your call right at the outset?

Choose the most grammatically correct statement.

What is the importance of customer oriented goodwill?

What is the closest meaning word? Clums

Choose the most grammatically correct statement

You unintentionally hurt the sentiments of a co-worker belonging to another country. What is the best way to make up?

What is the first step in mollifying a customer who has received bad service?

With which department a Guest Relation Executive should coordinate for providing baggage movements and external services to guests?

What is a very useful last thing to do before sending out any e-mail?

Idiom mean? Bend over backwards