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Guest Relations Executive MCQs

What is the first step in mollifying a customer who has received bad service?

Ask the customer what the problem is.

Try to offer him/her something for free to pacify him/her.

Ask him/her to submit a complaint first.

Express regrets and promise to provide better service in future.

Answer

Correct Answer: Express regrets and promise to provide better service in future.

Explanation:

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