1. Developing ______ ability allows us to better understand not only how people do things but also why they do them.
Answer
Correct Answer:
empathic
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2. In the AEIOU framework used in design thinking, the E represents what?
Answer
Correct Answer:
environments
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3. Which of the following is not one of the phases of design thinking?
Answer
Correct Answer:
inquire
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4. ______ needs are needs we have, but we don’t know we have.
Answer
Correct Answer:
Latent
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5. ______ thinking allows us to expand our view of the world to generate as many ideas as possible, while ______ thinking enables us to narrow down the number of ideas generated in an effort to identify which ones have the most potential.
Answer
Correct Answer:
Divergent; convergent
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6. Which of the following best describes the term “insight?”
Answer
Correct Answer:
An interpretation of an observation or a sudden realization that provides us with a new understanding of human behavior or attitude.
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7. In the context of design thinking, ______ are human emotions or desires that are uncovered through the design process.
Answer
Correct Answer:
needs
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8. What is the best way to practice empathy?
Answer
Correct Answer:
Observation, engaging people in conversation, and watching and listening.
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9. One of the most useful ways to efficiently record the information from an interview is by completing a(n) ______, which is a tool that helps you collate and integrate your observations in order to discover surprising or unanticipated insights.
Answer
Correct Answer:
empathy map
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10. In the design-thinking process, what is the first question to answer?
Answer
Correct Answer:
What do people need?
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11. The Stanford Design School uses five phases in their approach to design thinking. ______ involves building a crude version of the solution that you want to test with users.
Answer
Correct Answer:
prototype
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12. Which of the following is a recommendation for conducting an interview for the purpose of understanding customer needs?
Answer
Correct Answer:
Use your questions as a guide only.
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13. According to Tim Brown, CEO of IDEO, what is a key phrase that can spark the design-thinking process?
Answer
Correct Answer:
“How might we?”
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14. ______ is a human-centered approach to innovation that brings together what people need with what is technologically feasible and economically viable.
Answer
Correct Answer:
Design thinking
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15. There are four questions useful to ask during the design-thinking process. ______ focuses on making some decisions about what the customer really wants.
Answer
Correct Answer:
“What wows?”
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16. The action of closely monitoring the behavior and activities of users/potential customers in their own environment is also known as?
Answer
Correct Answer:
Observation
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17. A lack of something desirable, useful, or required that is uncovered through the design process is called
Answer
Correct Answer:
Need
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18. Needs we don’t know we have are called
Answer
Correct Answer:
Latent Needs
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19. _____ first phase of design thinking, when you develop the design challenge and acquire a deeper understanding of users.
Answer
Correct Answer:
Inspiration
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20. In the Insight interpretation of an observation or a sudden realization that provides us with a new understanding of a human behavior or attitude that results in the identification of a need.
Answer
Correct Answer:
True
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21. In the implementation process involving the _____ to continuously shape them into viable ones.
Answer
Correct Answer:
testing of assumptions of new idea
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22. Ideation is a creative process that involves generating and developing new ideas to address needs.
Answer
Correct Answer:
True
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23. An interview conducted to _____ on an existing product or service
Answer
Correct Answer:
get feedback
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24. In a divergent thinking process that allows us to expand our view of the world to generate as many ideas as possible without being trapped by _____ methods or predetermined constraints.
Answer
Correct Answer:
traditional problem-solving
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25. In design thinking a human-centered approach to innovation that brings together what people need with what is technologically feasible and economically viable.
Answer
Correct Answer:
True
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26. Convergent Thinking is process that allow us____.
Answer
Correct Answer:
narrow down the number of ideas generated through divergent thinking in an effort to identify which ones have the most potential.
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27. Acronym for activities, environments, interactions, objects, and users—a framework commonly used to categorize observations during fieldwork is known as
Answer
Correct Answer:
AEIOU Framework
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