I am 4 times the age of my younger brother who is only three years old. After 10 years what will my age be?

What is Average Wait Time in an outbound telecalling process?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

What does 'HTH' mean in an email or on a message board?

What is the extension of a file developed in Notepad?

Fill in the blank with the correct option. A cup full of stagnant water may _____ millions of micro-organisms.

When a customer asks to speak with a Manager as soon as you answer the phone, what do you do?

Your tone of voice does not have a direct correlation to providing good customer service.

When screening calls, the proper response to a request to talk to your boss is:

In a call center some people will be difficult no matter how professional and helpful you are. In these cases you should:

When you recieve a call that is a wrong number you should: