In a call center some people will be difficult no matter how professional and helpful you are. In these cases you should:

When screening calls, the proper response to a request to talk to your boss is:

Your tone of voice does not have a direct correlation to providing good customer service.

When a customer asks to speak with a Manager as soon as you answer the phone, what do you do?

A customer on the phone can hear you smile.

When writing down phone messages you should:

What does 'HTH' mean in an email or on a message board?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

What is Average Wait Time in an outbound telecalling process?

I am 4 times the age of my younger brother who is only three years old. After 10 years what will my age be?

What type of software would you use to represent financial data in a tabular format?