When you recieve a call that is a wrong number you should:

In a call center some people will be difficult no matter how professional and helpful you are. In these cases you should:

When screening calls, the proper response to a request to talk to your boss is:

Your tone of voice does not have a direct correlation to providing good customer service.

When a customer asks to speak with a Manager as soon as you answer the phone, what do you do?

A customer on the phone can hear you smile.

What is the extension of a file developed in Notepad?

What does 'HTH' mean in an email or on a message board?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

What is Average Wait Time in an outbound telecalling process?

I am 4 times the age of my younger brother who is only three years old. After 10 years what will my age be?