Review the activities - status - and results of the process with higher level management and resolve issues.

Establish and maintain the expected involvement of stakeholders during the execution of the process.

Activities to ensure that APs are Effective- Repeatable and Durable - Can be replaced by alternative practices

Manage projects in order to quantify the way the process has been defined - to achieve the project's established quality and process performance objectives

Practices related to an area that when implemeneted jointly meet a conj. goal considered important to realize significant improvements in that area.

Levels are achieved by...

The achievement of each level...

Establish and maintain quantitative objectives for the process - which address quality and process performance - based on customer needs and business objectives.

Quantitatively Managed Process controlled by statistical techniques

GG 1 - Achieve specific goals (SG) GG 2 - Managed GG 3 - Defined GG 4 - Managed quantitatively GG 5 - In optimization = Institutionalize a process

Capability Maturity Model Integration - Best Practices for model definition - implementation and improvement of PROCESSES