ISO 9000 is an international standard on ____________.

Who proposed the Pareto principle?

Pareto Analysis is also known as the ________ rule.

Control charts consist of ______ horizontal lines.

Why are affinity diagrams used?

State whether True or False. Interrelationship Diagrams/Diagraphs can be used as a means of organizing disjointed ideas.

For which of the following problems are quality costs data used?

What is a second party audit?

Which of these is not one of the four elements of the process of manufacturing?

Of which of the following performance measures are level of service, product cycle time and unit costs examples of?

Which of these is not one of the 'four absolutes' given by Phil Crosby?