If you want a problem solved that day, when you call you should:

When you have a person on speaker phone you should:

When answering the phone you should:

When receiving calls it is important to:

How closely should you hold the phone to your mouth?

All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

Which of these factors does not need to be considered before you make a phone call?

Why is it not advisable to take your cell phone into an important business meeting?

A company employee calls the help desk of an internet service provider to report that the speed of the internet is below the promised speed. Which of the following would be an appropriate action to take?

How do you speak to someone in a business relationship whom you do not know well?

You should smile when you're on the phone, as it can have which of the following effects?