All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

When answering a cell phone you should:

When screening calls, the proper response to a request to talk to your boss is:

What is the most important measure of how successful the call was?

When you successfully transfer a call, you should:

If company policy dictates that only a certain group of people are able to complete certain actions, but you know how to do it and the customer is growing impatient, should you help them anyway?

Which of the following is probably the worst way to end a business call?

Which of the following is considered polite if you have an interruption while speaking to a caller?

Which of the following sentences are appropriate when you are asking for somebody on the phone?

From the list below, which are the most important techniques for a positive telephone exchange?

Which of the following is commonly regarded as a cell phone nuisance that could be toned down or otherwise discarded?